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Francesca Murray | Elance
 
176985602337900
Last Sign-in: Jun 3, 2014

Francesca Murray

Project Analyst,Process Development/Improvement
   Canada
  |   Surrey, BC
  |  12:32 pm Local Time

Overview

Minimum Hourly Rate $44

I am an experienced Professional specializing in a broad range of services; with expertise in Project Portfolio Management and Analysis, Business Analysis, Strategic Planning, Problem Solving, Administration and Communication.

I understand the need to get the best from technology. I have developed, streamlined and integrated Operations processes driven by change management initiatives; developed various reports including KPI's (key performance indicators), budgets and financial reports including those requiring SOX compliance....

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Skills (10)

Tested

Service Description

Development of KPI's (key performance indicators).
Development of Business Process Maps, streamlining and integration.
Gap Analysis
Training Delivery
Project Portfolio Analysis
Project Management
SAP Superuser (reports, bill of materials (BOM's), Audits)
Creation of corporate PowerPoint Presentations for various initiatives. This includes the strategic assembly of information.
Process development for front office administration.



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Employment

ICBC - Insurance Corporation of British Columbia
Project/Portfolio Analyst - Consultant
2009 - 2010
Provide project support to ICBC’s portfolio of Transformation Program projects. Key analyst for the New Rating Underwriting Engine (NRUE) project with involvement in the RFI, EOI and procurement...
Accenture at Best Buy Canada
Operations Analyst - Consultant
2007 - 2008
Provided Analyst support to Accenture’s Project Management Office (PMO) for Best Buy Canada; highly interactive, this role required multitasking, planning, collaboration, and continuous performance...
Quorum
Project Manager
2006 - 2007
Provided Project Management and Contact Centre Operations support to a software development company within the automotive industry. Implemented the GM IDMS framework in order to achieve service...
TransCanada Pipelines
Associate and Project Administrator
2004 - 2006
Provided associate and project management support to the managers and engineering team in the oil and gas pipeline industry. Responsibilities include: revisioning and streamlining of the...
BMO Bank of Montreal, Nesbitt Burns
Administrator - Client Information Centre
2000 - 2003
Provided support to the business unit managers and team leaders. Implemented and streamlined processes within the call center to improve the level of services provided to clients and maintenance,...

Education

Humber College of Applied Arts and Technology
Microsoft Word – MOUS, Visual Basic Programming
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TransCanada Pipelines
Effective Cause Mapping, PWA, Leadership Training
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Mount Royal College
Project Management
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Humber College of Applied Arts and Technology
MS Office Suite 2000 Certificate
-
Humber College of Applied Arts and Technology
Local Area Networking Administration and Design
-
Humber College of Applied Arts and Technology
Microsoft Project Management and Design L1 & 2
-
Overview  |  Job History  |  Resume/C.V.

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Francesca Murray | Elance

Francesca Murray