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Spencer L. | Elance
 
176985602337900
Last Sign-in: Nov 10, 2014

Spencer L.

   United States
  |   Midvale, UT

Overview

Minimum Hourly Rate $13

Your quality assurance guy!! I specialize in training, evaluating and providing only the best customer experience through effective call coaching. I have 10 years experience in the call center environment including multiple fortune 500 companies.

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Skills (10)

Tested
Strategic Planning
Customer Service
Leadership
Management
Business Analysis
Team Building
Training
Quality Assurance
Analysis
Banking

Employment

General Dynamics Information Technology
Quality Assurance Manager
2013 - Present
Cambridge Financial Center
Financial Advisor
2012 - 2013
Helped clients create comprehensive financial plans including wealth management, estate planning, tax planning, and wealth protection. Collaborated with businesses by developing strategic plans on...
Discover Financial Services
Quality Analyst
2011 - 2012
Primary responsibilities include auditing phone calls and bank processes, to ensure compliance with internal policy and federal banking regulations. Helped provide in depth analysis regarding...
Discover Financial Services
Banking Support Specialist
2010 - 2011
Researched complex issues involving consumer complaints and provided winning scenarios for clients and management. I helped improve bank processing of incoming legal documents such as legal name...

Education

University of Utah
Bachelor of Science (B.S.)
-
University of Phoenix
Master of Business Administration (MBA)
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
qaguy
Type
Individual
Member Since
November 2014
Elance URL
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Spencer L. | Elance

Spencer L.