Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Brian Ng | Elance
 
176985602337900
Last Sign-in: May 5, 2015

Brian Ng

   Philippines
  |   Caloocan City, Caloocan

Overview

5+ years of Management Experience, extensive knowledge in the BPO industry. Expertise in managing offshore and onshore businesses with proven track of paramount results in the following campaigns: customer care, technical support, sales, fraud, compliance, and retention. Proactive leader with refined business proficiency and exemplary people skills. Facilitate team approach to achieve organizational objectives, increase productivity and enhance employee morale. Pioneered “lines of businesses” with consistent results in client service...

Read More »

Portfolio

Headed the Support team department •Coordinated with executives and affiliate directors...

Skills (10)

Tested
Customer Satisfaction
Outsourcing
Client Relations Management
Project Management
Workforce Management
Leadership
Employee Engagement
ITIL Certified
Operations Management
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
QAMBrianNg
Type
Individual
Member Since
May 2015
Elance URL
Verifications
0
Brian Ng | Elance

Brian Ng