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Querllon M. | Elance
 
176985602337900
Last Sign-in: Jun 10, 2015

Querllon M.

"Expert in Workforce Management", "BPO-CC Jobs"
   Philippines
  |   Quezon City, Metro Manila

Overview

Minimum Hourly Rate $13

I am bring to Elance my 6 years working experience which is specialized in Workforce Management: Real Time Analyst, Customer Service, Phone-Sales/Hotel
Reservation and Technical Support. I have been competent in these areas due to my previous connection with BPO companies. My core competency
lies in Workforce Management: Real Time Analyst, Data encoding, Email Reports, excel and customer service. I am seeking opportunities to provide the same service for you and your company. I also have some experience in being a Team Leader which is...

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Portfolio

Skills (10)

Tested

Employment

HIBU
Business Intelligence (BI) Analyst
2014 - Present
Business intelligence (BI) analysts help guide and improve the way that businesses' management staff foster collaboration within and between departments. Generally tasked with collaborating with...
Serco Global Services
Workforce Management: Real Time Analyst Department
2009 - 2014
>Real-time management (oversee and monitor) of ACD and scheduling systems to ensure calls are being handled optimally. >To work with Operations and scheduling teams to make sure schedules,...
Telus International
Customer Interaction Associate (CSR/TSR)
2007 - 2008
Providing outstanding Quality Service Experience for online customers. Assisting their concerns primarily in troubleshooting of consoles. Process replacement or repair if troubleshooting...

Education

Southeast Asian College Inc
Bachelor of Science in Nursing (BSN)
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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Querllon
Type
Individual
Member Since
April 2015
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Querllon M. | Elance

Querllon M.