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Rachel D. | Elance
 
176985602337900
Last Sign-in: Aug 13, 2015

Rachel D.

UX Researcher and HubSpot expert
   United States
  |   Somerville, MA

Overview

I have been working at the inbound marketing software company HubSpot for the past 3.5 years. My first year was spent on the support team, specializing not only in all aspects of the HubSpot software, but also the HubSpot-Salesforce integration. I have spent the last 2.5 years on the UX team, specifically doing UX Research on design and product development. I am an expert at HubSpot software and inbound marketing. I work at the company that literally wrote the book on it.

Before HubSpot, I obtained my master's degree from Brown University...

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Skills (10)

Tested
HubSpot
inbound marketing
Social Media
SEO
Social Media Marketing
Email Marketing
Online Marketing
Social Networking
Marketing Strategy
Research

Employment

HubSpot
Senior UX Researcher
2012 - Present
I currently recruit for, plan, conduct and analyze usability tests for teams across the entire HubSpot product. In the last year I have conducted over 100 remote usability tests. I also manage the...
HubSpot
Support
2011 - 2012
I was one of two specialized HubSpot-Salesforce integration support reps after only 3 months on the phones. By the end of 2011 I had the highest support rep NPS. I solved thousands of support...
Brown University
Entrepreneurship Teaching Assistant
2011 - 2011
Led case discussions, guided student entrepreneurial projects and graded presentations and homework.
Slater Technology Fund
Fellow
2011 - 2011
Worked with Slater Fund portfolio company ProThera Biologics to understand the process of start-up development, raising venture capital in the biotechnology space, and commercialization strategies...
Delta Gamma Executive Offices
Administrative Specialist
2010 - 2010
Approved social events held by Delta Gamma chapters across the US and served as a point of contact between the Fraternity and collegians, alumnae and donors.

Education

Brown University
Sc.M.
-
Ohio Wesleyan University
B.A.
-
Overview  |  Job History  |  Resume/C.V.

Keywords

ux research
hubspot
research
inbound marketing
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  • 12 months
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Identity
Username
racheldecker
Type
Individual
Member Since
July 2014
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Rachel D. | Elance

Rachel D.