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Ragesh Dharmottil | Elance
 
176985602337900
Last Sign-in: Sep 8, 2015

Ragesh Dharmottil

A Call Center Professional with 5 years of exp
   India
  |   Kozhikode, Kerala
  |  6:04 am Local Time

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Overview

Minimum Hourly Rate $5

I am Call Center professional with 5 years of experience as a Senior Team Lead, leading a team of Quality Assurance Executives responsible for monitoring and improving the quality of service provided to end Customers. The services included non-voice customer support services like emails and chat; voice supports like inbound and outbound calls; back-end support like data entry and service tickets/requests processing.

Core competencies include Quality Management, Operational Support and MS Office.

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Jan 5, 2014|Customer Service|$0|Completed

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Portfolio

Managed Quality Assurance Department for Customer Service projects
Worked as a Senior Team Leader Quality for a call center for a tenure of 5 years during...

Skills (6)

Tested
Microsoft Excel 2010 Test
My Score
avg
Passed
Call Center Skills Test
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avg
Customer Service Test
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avg
Passed
Total Quality Management Certification
My Score
avg
Knowledge of ISO 9001 Test
My Score
avg
Operations Management Test
My Score
avg
Passed

Service Description

As part of the Quality Assurance Team I am experienced in Designing, Implementing and Supporting Quality Management System (QMS), Define & Implement Quality Procedures, Performance Management, Project Management, Client Management, Data Analysis and MS office (MS Excel, MS Power Point, MS Visio, MS Word).

I can provide consulting service and operational support on services like Customer/Client Relation Management, Quality Management, end-to end Project Management, and Data Analysis.

Being part of the Quality Team, as you would understand that I was part of a team with demanding deadlines and deliverables as our failure to deliver directly affected the brand.


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Employment

Tata Business Support Services Private Limited
Senior Team Leader Quality
2005 - 2010

Education

University of Calicut
Bachelor of Arts English Language and Literature
- 2000
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Call Center
Customer Service
Operations Management
Quality Management
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  • 12 months
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Identity
Username
RageshDharmottil
Type
Individual
Member Since
October 2013
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Ragesh Dharmottil | Elance

Ragesh Dharmottil