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Rajeswari D. | Elance
 
176985602337900
Last Sign-in: May 12, 2012

Rajeswari D.

Virtual Assistant
   India
  |   Tirupur, TAMIL NADU
  |  5:06 am Local Time

Overview

Minimum Hourly Rate $10

Looking for someone who can learn quickly, complete quality work on time and also willing to take up additional responsbility ? I come with 10 years of Customer service experience in various domain. You are assured to find professionalism and excellent work etiquette when working with me.

My areas of expertise include :

Resolving customer queries via e-mail
Resolving customer queries over phone
Database updation
Order Management
Lead generation
Web Research
Promoting products by e-mail / phone
Basic computer skills like word, excel,...

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Apr 7, 2012|Customer Service|$0|Completed
Apr 6, 2012|Customer Service|$0|Completed

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Skills (5)

Tested
Phone Support
Telephone Etiquette Certification
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Call Center Skills
Computer Skills

Service Description

Worked for TNT india Pvt Ltd, Oracle India Pvt Ltd and Mainstay Teleservices.

ORACLE INDIA PVT LTD

PERIOD: From Feb 2007 - Oct 2009

POSITION: Operations Specialist (US/ CA customers)

Working with Order Management, Sales, Finance, Credit and Order Auditing teams to ensure accurate and timely revenue recognition for the US/CA Region
.
Internal Scheduling for Instructor led traning & Live virtual class
*Venue setup
*Trainer Assginment
*Enrolling students
*Sending confirmation letters to Trainer / Students and Venue Management
*Rescheduling / Cancelling enrollments

Answering internal and external customer queries on e-mail.
Updating Oracle university database with student details
Co-ordinating with internal departments in the process of solving customer complaint.
Handling rejection e-mails.
Calling up customers as per query requirement.
Working on test-environments to anticipate and prepare for future delivery needs

Key Acheivements :
Unsung Hero award Q2-2009
Nominated for best performer award Q1-2009
Loads of appreciation e-mail from internal & external customers for timely resolution of queries.


PREVIOUS EMPLOYMENT: MAINSTAY TELESERVICES ,INDIA

PERIOD: From May 2006 to Feb 2007

Position: Sr. Customer Service Representative
Handling inbound calls for UK customers
Solving enquiries on Billing
Complaint handling
Co-ordinating with inter-departments in UK for complaint resolution
Working towards...

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Employment

Oracle India Pvt Ltd
Operations Specialist
2007 - 2009
Mainstay Teleservices
Sr.Customer Service Rep
2006 - 2007
TNT India Pvt Ltd
Customer Service Officer
2002 - 2006

Keywords

Customer Service
Telephone etiquette
E-mail Etiquette
Data entry
Order Management
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  • 12 months
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Identity
Username
RajiSenthil
Type
Individual
Member Since
December 2010
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Rajeswari D. | Elance

Rajeswari D.