Apr 7, 2012|Customer Service|$0|Completed
Apr 6, 2012|Customer Service|$0|Completed
Worked for TNT india Pvt Ltd, Oracle India Pvt Ltd and Mainstay Teleservices.
ORACLE INDIA PVT LTD
PERIOD: From Feb 2007 - Oct 2009
POSITION: Operations Specialist (US/ CA customers)
Working with Order Management, Sales, Finance, Credit and Order Auditing teams to ensure accurate and timely revenue recognition for the US/CA Region
Internal Scheduling for Instructor led traning & Live virtual class
*Sending confirmation letters to Trainer / Students and Venue Management
*Rescheduling / Cancelling enrollments
Answering internal and external customer queries on e-mail.
Updating Oracle university database with student details
Co-ordinating with internal departments in the process of solving customer complaint.
Handling rejection e-mails.
Calling up customers as per query requirement.
Working on test-environments to anticipate and prepare for future delivery needs
Key Acheivements :
Unsung Hero award Q2-2009
Nominated for best performer award Q1-2009
Loads of appreciation e-mail from internal & external customers for timely resolution of queries.
PREVIOUS EMPLOYMENT: MAINSTAY TELESERVICES ,INDIA
PERIOD: From May 2006 to Feb 2007
Position: Sr. Customer Service Representative
Handling inbound calls for UK customers
Solving enquiries on Billing
Co-ordinating with inter-departments in UK for complaint resolution
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