Looking for someone who can learn quickly, complete quality work on time and also willing to take up additional responsbility ? I come with 10 years of Customer service experience in various domain. You are assured to find professionalism and excellent work etiquette when working with me.
My areas of expertise include :
Resolving customer queries via e-mail
Resolving customer queries over phone
Promoting products by e-mail / phone
Basic computer skills like word, excel, power point
Worked for TNT india Pvt Ltd, Oracle India Pvt Ltd and Mainstay Teleservices.
ORACLE INDIA PVT LTD
PERIOD: From Feb 2007 - Oct 2009
POSITION: Operations Specialist (US/ CA customers)
Working with Order Management, Sales, Finance, Credit and Order Auditing teams to ensure accurate and timely revenue recognition for the US/CA Region
Internal Scheduling for Instructor led traning & Live virtual class
*Sending confirmation letters to Trainer / Students and Venue Management
*Rescheduling / Cancelling enrollments
Answering internal and external customer queries on e-mail.
Updating Oracle university database with student details
Co-ordinating with internal departments in the process of solving customer complaint.
Handling rejection e-mails.
Calling up customers as per query requirement.
Working on test-environments to anticipate and prepare for future delivery needs
Key Acheivements :
Unsung Hero award Q2-2009
Nominated for best performer award Q1-2009
Loads of appreciation e-mail from internal & external customers for timely resolution of queries.
PREVIOUS EMPLOYMENT: MAINSTAY TELESERVICES ,INDIA
PERIOD: From May 2006 to Feb 2007
Position: Sr. Customer Service Representative
Handling inbound calls for UK customers
Solving enquiries on Billing
Co-ordinating with inter-departments in UK for complaint resolution
Working towards achieving Monthly targets as a TEAM
FIRST EMPLOYMENT: TNT INDIA PVT LTD
PERIOD: From May 2002 to Jan 2006
Training IMEA Associate Countries on C/S related activities, policies and procedures
Downloading latest company policies and procedures
Compiling & reporting of Escalations
Ensure escalations are less than 1% in Ratio of Total Escalations to Total Imported/Exported Consignments
Weekly analysis of service failures to Customer Service Manager.
Weekly analysis on late delivered cons to Associate countries
Action plan for forth coming weeks to Associate countries
Facilitating Receiver Pays business in IMEA Associate countries
Undertaking XBB (Cross Border Booking)
Report on total Import/Export online booking.
Track & Trace for countries that do not have system
Intervening in case of issues for import/export consignments
Forwarding service related Global Broadcast messages to countries
Arrange to send Worldwide Broadcast
Daily checking of Failure Consignments
Won India Operations League in Q4/2004
Achieved target in Q4/04, Q1/05 & Q2/05.
Helped Maintaining Data Quality to the Target
Helped improve Chennai destination Service performance by increasing same day deliveries and by reducing destination outstanding consignments
Oracle India Pvt Ltd
2007 - 2009
Sr.Customer Service Rep
2006 - 2007
TNT India Pvt Ltd
Customer Service Officer
2002 - 2006