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Rajiv Ramakrishnan | Elance
 
176985602337900
Last Sign-in: Jul 22, 2014

Rajiv Ramakrishnan

   India
  |   BANGALORE, Karnataka
  |  2:15 pm Local Time

Overview

Customer-Oriented IT Professional with proven success in demonstrating leadership to IT Service teams to meet Banking and Financial Services Business’ IT requirements. Possess ISO/IEC-20000:2011 Auditor, ITIL® Expert, PRINCE2 Practitioner, COBIT 5.0 Foundation, Cloud Computing foundation certifications. Over 10 years of experience with expertise in Process Consulting, IT Service Management, Transition Management and managing people, projects in processes. Performed - Project Management, Business Analysis, Process Improvement and Lean Six...

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Apr 4, 2014|E-books and Blogs|$555|Completed
Apr 3, 2014|E-books and Blogs|$0|Completed

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Skills (10)

Tested
People Management
Operations Management
Transition Management
Customer Service
Business Analysis
Process Engineering
IT Operations
Re-engineering
Process Improvement
Service Delivery

Employment

Freelance
Consultant
2012 - Present
HSBC Electronic Data Processing India Pvt Ltd
Project Lead
2010 - 2012
Responsibilities included: Consultancy and Mentoring Lean Six Sigma Projects for realizing Process efficiency Stakeholder Management in Business Operations and Shared Support functions ...
HSBC Electronic Data Processing India Pvt Ltd
Manager - IT Operations
2006 - 2010
Period: Nov 2006 Mar 2010 Responsibilities Manage and Lead a team of IT Professionals performing IT Service Request fulfilment, Release Management, 2nd line Incident Management, Blackberry...
HSBC Electronic Data Processing India Pvt Ltd
Assistant Manager - IT Operations
2004 - 2005
Responsibilities Manage a team of technical support executive providing technical troubleshooting support for Internet Banking customers and subsequently Internet Payment Gateway customers ...
HSBC Electronic Data Processing India Pvt Ltd
Technical Support Executive
2003 - 2004
Responsibilities Provide Technical Troubleshooting Support and Service to customers of Internet Banking by calls and emails

Education

Bangalore University
MCA
-
Sri Bhagawan Mahaveer Jain College
BSc
-
Kendriya Vidyalaya
10th Standard
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
rajivramakrishnan
Type
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Member Since
April 2014
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Rajiv Ramakrishnan | Elance

Rajiv Ramakrishnan