SAP Technical Consultant with 7 years of support experience working in highly-critical, worldwide production environment of different domains such as Pharmaceutical, Retail, Telecom & Manufacturing. Strong technical and organizational skills, with an all-time focus on system availability and customer satisfaction.
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Expert in SAP Installations, OS/DB migrations, upgrade, configuration, administration and troubleshooting.
Expert in SAP Basis, Security, Solution Manager 7.1 & Database Administration.
In-depth knowledge of ITIL processes & work...
SAP Full life cycle implementation, SAP BASIS Support, SAP Security Support, Database Administration, System Sizing, Hardware Requirements, Consultation.
ECC5/6& BI: Installation,Upgrade, Migration, Configuration, Kernel and Patches update, System copies.
Solution Manager: Expert in Installation, Upgrade (3.1-3.2, 4.0,7.1), Troubleshooting& Configurations,
SAP Administration Level 3.
Upgradation SAP instance from oracle 10g to oracle 11g;
Updated SAP Kernel 720, Add-on and Support packages installation (SPAM/SAINT), Language Installation, OSS Notes, System refresh, SAP RMAN Backup;
Responsible for Solman Manager 7.1 implementation (End to End monitoring for SAP instance);
Performance tuning Oracle/ SAP; and Support Level 3 for SAP and Oracle 11g DBA
Change Request Management (ChaRM)
Enhanced Change and Transport System (CTS+)
IT Service Management (Service desk, problem management, Incident Management with 3rd Party Integration)
System monitoring and Alerting, End-user experience monitoring, BI Monitoring, PI Monitoring and connection monitoring
Work Mode Management -Early watch monitoring (EWA) for both ABAP and non-ABAP systems
Service level reporting, Go-live preparation check
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