I am a solutions driven professional with around 10 years of IT experience in Project management, People Management, Service Delivery, Service Support, Pre-Sales, designing and developing technical solutions into various functional areas. I have over 5.5 years experience in Capacity Planning, Incident Management, Change Management processes and Monitoring service level agreements.
Being an articulate communicator and with effective customer-service and technical skills I have demonstrated ability to manage Application/product Development, Support and maintenance projects.
I am Project Management Professional (PMP) certified by Project Management Institute and have in depth knowledge of ITIL concepts.
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