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Rhita Atmani | Elance
 
176985602337900
Last Sign-in: Jul 28, 2015

Rhita Atmani

Customer Service and translation expert
   France
  |   staffelfelden, alsace
  |  4:05 pm Local Time

Overview

Minimum Hourly Rate $11

outbound calls
prospects
sales
customer service
excel , word, powerpoint
business plans
....

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Jun 16, 2013|Customer Service|$0|Completed

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Skills (8)

Tested
Customer Service Test
My Score
avg
Passed
Resume Writing Skills Test
My Score
avg
Passed
English To French Translation Skills Test
My Score
avg

Service Description

IT skills:
Use of Pack Office
Use of CRM and SAP


Languages:
French: Native.
English: Fluent.
Spanish: Intermediar



Professional Experience:

March 2011 to August 2012: Hewlett Packard, Paris, France.

Customer care consultant.
- Dealing with an average of 10 calls daily and log customers queries
- Follow cases from customer claims to solve issues
- Working for direct customers and with automotive dealerships
- Answering general queries and claims about car repairs
- Using CRM on demand to process claims


April 2010 to February 2011: Emirates Airlines, Manchester, UK.

French speaking sales and customer service consultant.
- Dealing with an average of 60 incoming calls daily.
- Answering calls from direct customers and travel Agencies
- Answering general queries about customers bookings and airline services
- Dealing with changes of flights reservations
- Offering quotations about flights prices and full services provided
- Consolidating the sales by taking customers payments, issuing invoices and flight tickets.
- Sending receipts, and tickets via email or post
- Requesting chauffeur car service and Accommodation on behalf of customers, as well as helping for the visa applications
- Dealing with customer issues and complaints ( no shows, overloaded flights, flights cancelled, )



January 2009 to February 2010: Traveljigsaw Ltd, Manchester, UK.

French speaking sales and customer service agent.
- Dealing with an average of 60 calls daily and...

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Employment

sitel
consumer care consultant
2012 - 2013
- Identify consumers product issues, troubleshooting, and offer solutions - Escalate cases that need more technical and commercial solution - Place customers orders and explain process from order...
Hewlett Packard France
customer care consultant for General Motors France
2011 - 2012
- Follow-up on customers cases until a solution is provided. - Working for direct customers and with automotive dealerships - Answering general queries and claims about car repairs
traveljigsaw Ltd
sales and service agent
2009 - 2010
- Booking car rentals worldwide and selling extra products and services (damage excess refund insurance, discounts, ) - Dealing with affiliates and complaints ( car break down, no shows, stop...

Education

Coventry University
European Engineering Business Management
2002 - 2006
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
ratmani
Type
Individual
Member Since
May 2013
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Rhita Atmani | Elance

Rhita Atmani