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Raul E. | Elance
 
176985602337900
Last Sign-in: Dec 11, 2014

Raul E.

Excellent customer service skills in tech & travel
   Ireland
  |   Bray, Leinster
  |  1:01 am Local Time

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Overview

Minimum Hourly Rate $10

Previously worked in the Service Management Team and a Technical Support Administrator in one of the world's largest IT and business solution provider which offers end-to-end solutions from hardware to software services and high end consultancy. Also worked in the airline industry as a cabin crew and systems administrator. International exposure in supporting different clients onsite and offsite as a SAP Consultant

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Skills (10)

Tested
Computer Competency
My Score
avg
Passed
Fluent in English verbal and written communication
Excellent customer service skills in technical support
Interpersonal Skill
Leadership Skills
Multi tasking Skills
SAP
My Score
avg
Customer Service
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Passed
Email Etiquette
My Score
avg
Passed

Employment

IBM Solution and Services (Shenzhen) Co.,Ltd China
Service Delivery Manager
2013 - 2014
• Primary point of contact in Delivery Center for service levels and issues • Proactively monitor the problem and change process and manages problem and change issues as needed • Ensure positive...
IBM Solution and Services (Shenzhen) Co.,Ltd China
SAP Basis Administrator
2011 - 2013
• SAP Basis administration support to customers located in Singapore doing system checks and analysis, monthly and early watch reports, attend to service requests and troubleshooting. • Worked as a...
Fujitsu Enterprise Solution and Services Makati,Ph
SAP Basis and Security Consultant
2009 - 2010
• Daily, weekly and monthly BASIS system checks of various SAP systems of all clients located in Asia, Australia and Europe • Created monthly capacity and performance reports on selected SAP...
ProV International Makati, Philippines
SAP Security Consultant
2007 - 2009
• Second level support to users worldwide in multiple SAP systems doing SAP security issues via Remedy application, maintenance of master roles, cleaning task generated by our SAP authorization...
Cebu Pacific Air Makati City, Philippines
SAP Basis/Security and UNIX Administrator
2001 - 2007
• Maintained SAP servers and provided primary point of contact to all users on SAP R3 4.6C and 4.7 using Oracle as database on HP UNIX operating system • Performed SAP System monitoring and client...
Cebu Pacific Air Pasay City, Philippines
Lead Cabin Crew
1996 - 2001
• Comprehensive knowledge of the airlines’ safety procedure • Pre-flight check of emergency equipment and conducted reviews to my co cabin crew • Ranked number 1 of the first batch in the cabin...
Grand International Airways Mactan Island, Ph
Customer Service Officer
1995 - 1996
• Answered phone call inquiries, booked passengers and issued tickets • Attended check in counter issues and assist departing/arriving passengers • Assist passengers during flight delays and...

Education

University of San Carlos Cebu City, Philippines
Bachelors of Science in Computer Engineering
1988 - 1993
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
Raul888
Type
Individual
Member Since
November 2014
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Raul E. | Elance

Raul E.