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Rahul V. | Elance
 
176985602337900
Last Sign-in: May 4, 2015

Rahul V.

Experienced Technical Cust Support, High CSAT
   India
  |   Gurgaon, Haryana

Overview

Minimum Hourly Rate $5

I have 9 years of experience in technical support, customer care and the Software Testing. I love addressing customer issues. Have worked in email, online chat and phone teams. And I have worked for companies for Sony, Microsoft and HP. I have done hard core technical support, have supported desktops to servers.
I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia

Then I moved on to become a Software QA, I do manual testing. Offering over 6+ year of experience in Manual Software Testing. Experience in Manual...

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Skills (9)

Tested
QA Testing
Software Testing
My Score
avg
Software QA Testing
Software Quality Assurance
My Score
avg
Atlassian JIRA
Technical Support
Customer Service
Customer Service Test
My Score
avg
Passed
English Grammar
Windows 7 Administration
Windows 8 Administration
Windows XP Administration

Service Description

- Various forms of customer support
- Email, phone and chat support
- Technical Support


-Quality Assurance Testing using various methodologies: Manual testing, Functional testing, Black-Box Testing,Regression testing, Smoke and Sanity testing, Platform Testing, Cross Browser Testing, Usability and Interface Testing, Acceptance Testing
- Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone)
- Experience in test planning, test execution and working with bug
tracking systems; updating Requirements Trace-ability Matrix
- Knowledge and understanding of the fundamentals of quality
assurance;
- Skills in working with databases, creating basic queries;
Strong hands-on technical skills and experience in Windows Administration, .net Application testing
- Understanding of system development life-cycle and software
development methodologies;
- Operating systems: strong knowledge of Windows-based systems
(Windows 95, 98, Millennium, Windows XP, Windows 7 and 8
- Knowledge of network fundamentals

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Employment

HP
Techincal Consultant
2007 - 2011

Education

Sikkim Manipal University
Masters in Computer Applications
2005 - 2008
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
RawlyV2
Type
Individual
Member Since
January 2014
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Rahul V. | Elance

Rahul V.