“When I did the original Health Fair Ticket I received a 5 star rating from my client and he was very, very nice to work with and knew exactly what he wanted. Then several weeks later I received a note from the same Healthcare Facility that the client I had worked with previously was no longer employed there and I was told the ticket needed to be updated and revamped quite a bit. So I spent a lot of time with the "new client and boss" making all of the updates requested and when I thought we were finished all of a sudden I was told that the "size" of the ticket was the wrong size even though no size had changed and that now the new client wanted a new size and things should be moved around and made bigger, artwork added, etc., etc., etc. This meant starting over and rebuilding as a new size with the new changes.
So I made all of these changes as well, I did everything I was asked to do. I basically did TWO complete jobs in ONE Ticket which should not have happened but I wasn't told the whole story at the beginning of the "new job" -- and then after approval for the job I was rated DOWN in quality, expertise, cost, response, etc.
It's unfortunate that sometimes really good clients feel a great amount of power in the "Elance Rating System" --- had this client actually thought about what they were asking me to do (doing 2 jobs on one ticket) they would have realized this is not according to elance rules. If it had been specified in the original job description or I had been alerted it was being added then that is a different story but they wanted a new ticket enlarged, rearranged and changes made to make it a small flyer as well as all the changes to the previous ticket.
I'm a good freelancer that takes my job very seriously. Customer service is the most important thing I give to ANY client with unlimited changes, proofs, etc. and I have been doing it for a lot of years.
To be perfectly honest, I really don't know if I should recommend this client or not.
The new client was very very nice and very easy to work with but the end result speaks for itself. I guess the only thing I could have done differently since this was "set up by the client as an hourly rate job" was to have turned the CLOCK OFF -- but maybe even FREE wouldn't have gotten me a decent rating either. Be careful freelancers!
I will be canceling the upcoming poster job and wish you my very, very best with your poster and your Health Fair in July. Thank you very much.”