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Rainelda Dela cruz | Elance
 
176985602337900
Last Sign-in: Jun 13, 2012

Rainelda Dela cruz

VA,fast data encoder,expert Customer Service Rep.
   Philippines
  |   Las Pinas City, Philippines
  |  2:54 pm Local Time

Overview

Minimum Hourly Rate $4

Held a total of more than 11 years work experience as customer service representative in various companies like Convergys Philippines, Inc, Sykes Asia Inc. and Decision Systems Corporation; Has a thorough training in evaluating calls; held a group leadership position in Decision Systems Corporation; Had gained extensive experience in appeasing an angry customer and proficient in handling customers in person and over the telephone. Experienced in leading a group of in-house customer service representatives and field engineers. Computer...

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Skills (10)

Tested
Call Center Skills
English
General Office Skills
Human Resources
Microsoft Word
call center skills
English Basic Skills (U.S. Version)
Office Skills
Human Resource
Microsoft Word 2010

Service Description

DETAILED PROFESSIONAL EXPERIENCE:

Credit Card Advisor , Firstsource Solutions Limited
December 2011-present
Handles incoming customer queries / advices them about their credit account; Explains customer bills and activities; Process payments; Close/cancel accounts as requested by customers; Activates accounts as requested; Updates accounts as needed; Makes sales as needed; Handles lost and stolen reports as needed.

Technical Service Representative, StarTek Makati
March 15-April 30, 2011
Attended training for Networking, DSL connectivity, servers, etc.

Product Specialists, Sykes Asia Inc.-Burgundy Branch
November, 2010-February, 2011
Handled special cases of the client, Capital One Bank.

Customer Service Specialist, Convergys Philippines, Inc. – Alabang branch
December, 2007-November, 2010
Receives inbound calls pertaining to angry customers, handles customer inquiries of different accounts like Directv and Sprint, appeases angry customers, resolves customer disputes and different concerns.

Back-office Specialist Agent, Convergys Philippines, Inc. – Alabang branch
March 06, 2006-December 01, 2007
Handled special cases, correspondences, special disputes, and other special matters concerning DirecTV’s customers, appeased and saved customers by outbound calls.

Customer Service Representative, Convergys Philippines, Inc. – Alabang branch
May 27, 2005-March 05, 2006
Handled technical problems, billing inquiries, and account inquiries of customers of DirecTV as one of our...

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Education

Philippine Normal University
Masters of Arts in English Language(undergraduate)
-
Colegio De San Juan De Letran
Bachelor of Science in Psychology
-

Keywords

Customer Service
Teacher
Tutor
VA
Data Entry
My Snapshot
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Identity
Username
rayrhain
Type
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Member Since
May 2012
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Rainelda Dela cruz | Elance

Rainelda Dela cruz