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Rowena Baetiong | Elance
 
176985602337900
Last Sign-in: Nov 13, 2011

Rowena Baetiong

I am a certified debt collector,sales agent!
   Philippines
  |   quezon city, NCR
  |  10:16 pm Local Time

Overview

Minimum Hourly Rate $5

For the past 6 years my work life evolved in the call center industry here in the Philippines. I started working as a debt collector and then got promoted after 6 months as Quality Analyst. After a year and half I was promoted as a Team Manager handling 15 to 20 collectors. I have learned that perseverance and hard work will go along way. Integrity and professionalism are two work values that I believe in. I gear towards excellence and I make sure that what ever task is given to me, I would end up being the best in class. I deliver results.

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Service Description

I have 6 years call center/ BPO experience and worked for different programs including Collections and sales. I also have worked as a Virtual Assistant and appointment setter. I am well trained in the aspects of Customer Service and Client Satisfaction.I am a subject matter expert of FDCPA, GLB and American State Laws pertaining to Debt Collection. I am familiar with the following applications: FDR; Citrix; Accurint; Davox Dialer system; Western Union Speedpay.

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Employment

Aegis People Support
Team Lead/ Team Manager
2010 - 2011
NCO Group
Team Manager
2007 - 2009
NCO Group
Quality COach/ Analyst
2005 - 2007
NCO Group
Level 3 Debt Collector
2005 - 2005

Keywords

I have experiences in First and Third Party collections. Skip Tracing
Telesales B2B and B2C
Appointment Setting
Virtual Assistance.
My Snapshot
Elance Level
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  • 12 months
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Identity
Username
rbaetiong
Type
Individual
Member Since
March 2011
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Rowena Baetiong | Elance

Rowena Baetiong