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Ricardo Cruz | Elance
 
176985602337900
Last Sign-in: May 11, 2013

Ricardo Cruz

IT Technician / SysAdmin
   Portugal
  |   Lisboa, Porto Salvo

Overview

Minimum Hourly Rate $16

I am fun, easy-going, and very motivated IT Technician/System Administrator with over 10 years experience in government, medical, and corporate sectors.

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Skills (10)

Tested
iPhone
Linux
Mac OSX
Network Administration
Microsoft Windows Server
TCP/IP
Unix
Wi-Fi
Windows Mobile
Windows Phone

Service Description

Ensure each request is properly logged, worked, tracked, updated and closed using Remedy and Track-It! Help Desk tracking systems. • Identify, troubleshoot and resolve hardware and software problems; provide problem tracking and trend analyses; perform problem escalation, when required, in accordance with site policies, and report urgent problems immediately. • Install and configure new/replacement hardware and software. Install, set-up, maintain, and relocate hardware, install applications, software patches, and security patches. • Repair minor hardware problems; place warranty calls to applicable vendors and track repair status to ensure warranty work is completed and devices are promptly returned to service.

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Education

Escola Secundária Aquilino Ribeiro
12th year
- 1999

Keywords

My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
rcruz20
Type
Individual
Member Since
January 2012
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Ricardo Cruz | Elance

Ricardo Cruz