Ensure each request is properly logged, worked, tracked, updated and closed using Remedy and Track-It! Help Desk tracking systems. • Identify, troubleshoot and resolve hardware and software problems; provide problem tracking and trend analyses; perform problem escalation, when required, in accordance with site policies, and report urgent problems immediately. • Install and configure new/replacement hardware and software. Install, set-up, maintain, and relocate hardware, install applications, software patches, and security patches. • Repair minor hardware problems; place warranty calls to applicable vendors and track repair status to ensure warranty work is completed and devices are promptly returned to service.
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »