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Rellin Y. | Elance
 
176985602337900
Last Sign-in: Apr 18, 2014

Rellin Y.

Expert in Live Chat, Email and Phone Support.
   Philippines
  |   Cebu City, Cebu
  |  6:42 am Local Time

Overview

Minimum Hourly Rate $4

Over 4 years, I have developed myself as a good data encoder. With my Accuracy, Speed type, Keen to details & in addition to my skills in operating Data Application Software,Data Conversion, MS Excel, MS Word, MS Access, MS PowerPoint.Reliable & Flexible. Good in English Grammar. Can start the job immediately. Sold background experienced in Live Chat and Email Support/ Ticket Support, Web Researching, Virtual Assistant, Phone Support and Order Processing.

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Feb 19, 2014|Virtual Assistant|$87|Working
Jun 13, 2013|Customer Service|$73|Completed
Feb 18, 2013|Customer Service|$78|Completed
|
5.0
Jan 17, 2013|Customer Service|$271|Completed

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Portfolio

Part of my Virtual Assistant job for Cagas Corp. is to create social media account for...
Creating spreadsheet file for my online research
Encoding gathered online research information
Screenshot of OS Commerce, that I've used for our back office OS commerce to view...
This is a Live Person Application that we used for communicating customers and visitors...
This my sample work researching pictures and information and then download and encode...
Used for answering customer emails
Using drop box to store shared information with the client
This is the live chat application I used in communicating with customers with their...
This application used for processing orders and customers records.
This is a Shiprush application used for shipping orders.

Skills (5)

Tested
Customer Service
Email
Email Etiquette Certification
My Score
avg
English
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Passed

Service Description

To provide excellent service to my client.
To contribute my skills to the company I served in.
To wow customers with my customer service skills.
To continue to learn skills that is beyond my skills.

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Employment

Misses Dressy
Live Chat/ Email/ Phone/ Supervisor
2011 - 2012
My main job is to answer all customer inquiry through Chat/ Email/Phone. Issues such as Billing, Order Status, Order Process, Refund and etc. Because of my good service my employer decided to make...
Cagas Corp
Virtual Assistant
2011 - 2011
My job is to research online for information and images for a online restaurant directory and encode it in a spreadsheet file and in the website.
Global Success Club
Live Chat, Email and Ticket Support
2011 - 2011
My job is to answer all customer inquiry through chat and email. Also send ticket to escalation department for those issues that cannot be solved or needs higher level approval.
Trax Technologies Inc.
Data Entry
2010 - 2010
My job is to encode information to Data Entry Application from a PDF file.
Innodata XML Content Factory
Data Entry
2008 - 2009
My job is to encode PDF file to a Database application.
Live Chat Support/ Kudo Support
Live Chat Agent
2007 - 2007
My job is to answer customer inquiry; issues such as Technical, Billing, Refund and etc. for Magic Jack product.

Education

University of Cebu
Information Technology
2002 - 2006

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
2
0
45
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
rellin07
Type
Individual
Member Since
December 2011
Elance URL
Verifications
0
Rellin Y. | Elance

Rellin Y.