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Renalyn C. | Elance
 
176985602337900
Last Sign-in: Jan 18, 2017

Renalyn C.

Customer Service/Quality Assurance/VA
   Philippines
  |   Imus, Cavite
  |  7:47 am Local Time

Verified Freelancer

Renalyn C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $3

With 6 years solid experience as a Customer Service Representative , 2 years as a Quality Assurance Specialists and 2 years as phone,chat and email support ranging from data management up to Customer Service management. As an excellent communicator who is highly organized, flexible, efficient, versatile and energetic, I am driven to provide administrative and product management support. I have an excellent work ethics with and adaptable to a range of professional environments.

Provides pre and post-sales support through Live Chat and...

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Sep 14, 2015|Customer Service|Private|Completed

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Portfolio

Top rating for Zendesk users

Skills (7)

Tested
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Customer Service
Customer Service
My Score
avg
Passed
Zendesk
Magento
Email
Email Handling
My Score
avg
Passed
Phone Support
Telephone Etiquette
My Score
avg
Passed
chat support

Service Description

I am here to provide the best service I could give to all my clients will be with satisfaction guaranteed.



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Employment

Elance
Customer Support Level 1
2014 - 2015
Provide support through Live Chat and Tickets. Systems utilized are,Zopim and Zendesk.
Etail Solutions
Senior Rep T1 (Phone,Chat and Email Support)
2012 - 2014
Provides pre and post-sales support through Live Chat and Tickets. Systems utilised are Bold Chat and Zendesk. - Knowledgeable in major mobile phone, tablet and camera manufacturers. -...
VXI Global Holdings
Quality Assurance Specialists
2010 - 2012
Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to...

Education

Philippine Women's University
Bachelor of Science in Medical Technologists
2000 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
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Private
Private
Total
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Identity
Username
renalynlaurel
Type
Individual
Member Since
February 2012
Elance URL
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Renalyn C. | Elance

Renalyn C.