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Renita Beth M. | Elance
 
176985602337900
Last Sign-in: Apr 3, 2014

Renita Beth M.

   United States
  |   Brooklyn, NY

Overview

Solid 15 year reputation with unwavering commitment to an exceptional level of service. Effective time management skills. Ability to work well with others in both supervisory or support staff roles. Upbeat and able to multi-task.

Specialties: Dependable / Detail-Oriented / Organized / Timely Follow-up / Relationship Management / Communicator / Rapport Building/ Team Leader

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Skills (10)

Tested
Customer Service
Sales
Microsoft Excel
Retail
Time Management
Microsoft Office
Invoicing
Troubleshooting
Customer Satisfaction
Microsoft Word

Employment

Gilt Groupe
Temporary Customer Support Lead
2013 - 2014
•Responsible for answering questions and escalations by Customer Service Agents. •Monitoring of all contact queues ensuring daily/weekly/monthly SLAs are met including 80% of all phone calls...
Gilt Groupe
Customer Support Associate
2012 - 2014
• Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics • Demonstrate a highly...
Molton Brown, Inc
Customer Service Associate
2010 - 2011
• Independently handled all hotel division customer inquiries, orders, complaints, billing and return issues • Managed a high volume workload within a time and revenue deadline driven environment •...
Macy's Herald Square (New York, NY)
(Seasonal) Customer Service Representative
2009 - 2011
• Working exclusively within Macy’s by Appointment Department under the direction of Group Vice President. • Greet public in person and over the phone. • Answered and retrieved calls from toll free...
Tatami Inc
Customer Service Specialist
2006 - 2009
• Handled heavy volume of daily incoming customer service calls. • Order processing for a variety of styles of shoes for 3 different companies - Tatami, Footprints, and Newalk • Supported packing...
Carol's Daughter, Beauty By Nature
Customer Service Manager
1997 - 2006
• Supervised and delegated incoming calls to customer service staff based on their area of product expertise • Created solutions for customers with product inquiries to increase return business and...

Education

Murry Bergtraum for Business Careers
Diploma
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
renitabmiller
Type
Individual
Member Since
April 2014
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Renita Beth M. | Elance

Renita Beth M.