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Christy D. | Elance
 
176985602337900
Last Sign-in: Apr 6, 2011

Christy D.

United States based Customer Service expert
   United States
  |   Joliet, IL
  |  10:29 am Local Time

Overview

Minimum Hourly Rate $10

I have over 15 years of management experience in customer service, office management, and marketing/branding/developement.

I am believe in hard work and professionalism. I enjoy working with others who feel the same.

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Skills (4)

Tested
Customer Service Test
My Score
avg
Passed
Business Writing Skills Test (U.S. Version)
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Social Media Marketing Test
My Score
avg
Passed

Service Description

Respectasource is new to the elance website, but the experience that fuels this business is amazing. I have over 15 years of experience working in the customer service/office management field. I also have experience as a marketing manager with a focus in product branding. I have 10 years of experience in data research and analysis.

Customer Service - I have over 15 years experience with both incoming and outgoing calls. I worked in the Circulation Department of two large newpaper/publishing groups. I handled and resolved the escalated complaints.

Office Management - I have over 15 years experience as an Office Coordinator/Manager. I worked as a Circulation Manager/Office Manager at two large newspapers/publishing groups. I have experience with payroll, daily progress reports, manager of 10 staff members, experienced in independent contracts and postal regulations.

Marketing/Branding - I have over 7 years of experience in branding new editions of a local newspapers. This includes analysis of regional data to determine best methods of branding. Increased sales in retail location as well as expanding territories.

Hard working to better serve you!

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Employment

Voyager Enterprises
Distribution/Customer Service
2010 - Present
Gatehouse Media
Marketing/Branding Manager
2007 - 2008
Developed a strategic marketing plan to launch redesigned newspapers Increased new accounts and retention rates Designed marketing materials to boost new subscriptions Spearheaded a joint...
Gatehouse Media
Marketing/Circulation/Customer Service Manager
2003 - 2008
Oversaw 33 newspaper editions Managed single copy and retail accounts Analyzed weekly/monthly performance reports Created annual revenue/expense budgets Expanded territories Supervised...
Investor's Business Daily
Coordinator/Office Manager
2001 - 2003
Managed a five-state territory Prepared weekly reports Oversaw customer service Handled complaint resolution Managed delivery agencies within territory Prepared all bundle tops Monitored all...
Lake Claremont Press
Co-Author
1998 - 2000
CO-AUTHOR OF LOCAL GUIDEBOOK Researched, wrote and marketed a local guidebook about the Chicago area
Mokena Public Library District
Circulation/Children's Librarian
1994 - 1997
Created and supervised all Children's programing and activities

Education

Western Illnois University
B.A. English and Library Science
1990 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Data Entry
Marketing/Branding
Office management/coordinator
Payroll
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
respectasource
Type
Individual
Member Since
March 2011
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Christy D. | Elance

Christy D.