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Robert F. | Elance
 
176985602337900
Last Sign-in: Jan 9, 2014

Robert F.

Customer Service and MS Word Excel Specialist
   United States
  |   Southaven, MS
  |  9:36 am Local Time

Overview

Minimum Hourly Rate $16

I am a skilled office and customer service professional.

Over a fourteen year career I worked my way from a "temporary" Technical Support Representative all the way up to Manager of the Consumer Services Group. Along the way I developed a strong set of Customer Service skills that allowed me to handle customers directly by phone and e-mail and to teach others how to appropriately handle customers and service issues.

During my career I also built a strong skill set in MS Office applications including Word, Excel, and Outlook. Initially I...

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Portfolio

Final report written to complete my BAS in Electronic Engineering
Training document created to go along with my electronic engineering final project

Skills (2)

Tested
Microsoft Word
Microsoft Word 2007 Test
My Score
avg
Microsoft Excel
Microsoft Excel 2007 Test
My Score
avg

Service Description

Over a fourteen year career I have developed strong skills in Customer Service and Microsoft Office Applications including Word 2007 and Excel 2007. I am available for:

E-mail Customer Support
E-mail Technical Support

MS-Excel 2007 work including but not limited to:
Workbook Creation
Workbook Modification
Data entry
Formula Creation

MS-Word 2007 work including but not limited to:
File Creation
Modification and editing
Proofreading


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Employment

Hunter Fan Company
Manager of Consumer Services
2008 - 2011
As Manager of Consumer Services I was responsible for the operation of the entire Consumer Services Group which encompassed both the live Technical Support call center area and the Administration...
Hunter Fan Company
Technical Support Supervisor
2004 - 2008
I oversaw the operation of the Technical Support Call Center. This oversight included coaching and counseling of three LTSR’s and 20+ TSR’s. I created and maintained scheduling for group personnel....
Hunter Fan Company
Technical Specialist
1997 - 2004
My duties included writing and maintaining a technical reference guide, which was used by Technical Support Representatives as well as over 150 service centers nationwide. I also wrote and...
Hunter Fan Company
Technical Support Representative
1996 - 1997
My duties included answering the phones to provide assistance installing, repairing, and operating Hunter Fan Company products. I also entered orders for replacement parts and product when needed.

Education

University of Southern Mississippi
Bachelor of Applied Science Electronic Engineering
1990 - 2009
Northwest Mississippi Community College
Associates of Applied Science Electronic Tech.
1988 - 1990
Southaven High School
High School Diploma
1984 - 1988

Keywords

MS Office
MS Word 2007
MS Excel 2007
Customer Service
My Snapshot
Writing & Translation
1
Elance Level
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Identity
Username
RFreeman1069
Type
Individual
Member Since
December 2011
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Robert F. | Elance

Robert F.