Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Rhia Ricafranca | Elance
 
176985602337900
Last Sign-in: Feb 4, 2016

Rhia Ricafranca

Fantastic Admin Assistant
   Philippines
Quezon City

Verified Freelancer

Rhia Ricafranca's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

I am a certified Virtual Assistant and have 5 years of overall experience as an administrative assistant in various industries. I am very organized and has a high attention to detail which makes my work very efficient and all outputs are on time. I am also known as an exceptional customer service representative providing excellent customer service satisfaction.

I am very fluent with the use of English language both in speaking and in writing. I also enjoy writing in my blog as a hobby.

I am very knowledgeable in using Microsoft Office and...

Read More »
Sep 8, 2015|Customer Service|$0|Completed
Sep 3, 2015|Virtual Assistant|$228|Completed
|
5.0
Jul 20, 2015|Virtual Assistant|$778|Completed
|
5.0

View All »

Portfolio

Prepared the minutes of meeting for the public affairs event and provided a copy for...
Blog for spiritual experience

Skills (6)

Tested
English Language
My Score
avg

Service Description

Missionary Training Center Temple Drive White Plains, Quezon City
June 2010 - June 2012
Lead Teacher/Trainer/Administrative Assistant

- Responsible for preparing training schedule for every new incoming group and coordinates teachers' schedule with Training Manager and Training President.

- Responsible for orientation, training and implementation of curriculum and monitoring of application based on provided standards.

- Responsible for communicating with department overseas for updates and new instructions for incoming and outgoing group to make sure proper documents are prepared for arrivals and departures.

- Responsible for assisting in the preparation of the new training model and provides leadership training for the implementation and application of the new training model.

- Responsible for goal setting and achieving standard goals
SITEL Cyber Mall Eastwood City, Libis
July 2006 - Feb 2008
Customer Service Representative/Operations Support Agent/Quality Assurance Professional

- Provides information for flight schedules, booking and other customer concerns with exceptional customer service satisfaction.

- Responsible for assisting agents for booking special needs customers and making sure all pertinent information are provided for the booking.

- Responsible for the implementation of training program of new agents and provides assistance to prepare them for transferring to operations.

- Responsible for evaluating agents' call quality, preparing and submitting...

Read More »

Employment

Freelance
English Second Language Teacher
2005 - Present
Teaches foreign students English as their second language.
Missionary Training Center
Lead Teacher/Admin Assistant
2010 - 2012
As Lead teacher: -Prepares schedules of students/missionaries and teachers for their assigned classes. -Coordinates with mission presidents' assistants for the schedule of proselyting activities....
Sitel
Quality Assurance Professional
2007 - 2008
Evaluates agents' calls and coaches them to improve the quality of providing the best customer service for the airline account. Documents and submits reports of the weekly and monthly progress of...
Sitel
Operations Support Agent
2007 - 2007
-Trains new agents in taking in customer calls, navigate their system and makes sure all information they put in are all correct. -Takes escalated calls and resolves customer's concerns. -All...
Sitel
Customer Service Representative
2006 - 2007
Assists customers in booking, changing or cancelling their flights or for flight inquiries.
Kakay Construction
Admin Assistant
2003 - 2006
Set up files for new projects and makes sure files are organized for previous and on-going projects. Researches cost of materials for new projects and creates list of suppliers. Prepares permit...

Education

University of Santo Tomas
Bachelor of Arts in Communication
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

admin assistant
content writer
fluent english speaker and writer
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Rhianr
Type
Individual
Member Since
December 2014
Elance URL
Verifications
0
Rhia Ricafranca | Elance

Rhia Ricafranca