Sep 8, 2015|Customer Service|$0|Completed
Sep 3, 2015|Virtual Assistant|$228|Completed
Jul 20, 2015|Virtual Assistant|$778|Completed
Missionary Training Center Temple Drive White Plains, Quezon City
June 2010 - June 2012
Lead Teacher/Trainer/Administrative Assistant
- Responsible for preparing training schedule for every new incoming group and coordinates teachers' schedule with Training Manager and Training President.
- Responsible for orientation, training and implementation of curriculum and monitoring of application based on provided standards.
- Responsible for communicating with department overseas for updates and new instructions for incoming and outgoing group to make sure proper documents are prepared for arrivals and departures.
- Responsible for assisting in the preparation of the new training model and provides leadership training for the implementation and application of the new training model.
- Responsible for goal setting and achieving standard goals
SITEL Cyber Mall Eastwood City, Libis
July 2006 - Feb 2008
Customer Service Representative/Operations Support Agent/Quality Assurance Professional
- Provides information for flight schedules, booking and other customer concerns with exceptional customer service satisfaction.
- Responsible for assisting agents for booking special needs customers and making sure all pertinent information are provided for the booking.
- Responsible for the implementation of training program of new agents and provides assistance to prepare them for transferring to operations.
- Responsible for evaluating agents' call quality, preparing and submitting...
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Missionary Training Center
Lead Teacher/Admin Assistant
2010 - 2012
As Lead teacher:
-Prepares schedules of students/missionaries and teachers for their assigned classes.
-Coordinates with mission presidents' assistants for the schedule of proselyting activities....
Quality Assurance Professional
2007 - 2008
Evaluates agents' calls and coaches them to improve the quality of providing the best customer service for the airline account.
Documents and submits reports of the weekly and monthly progress of...
Customer Service Representative
2006 - 2007
Assists customers in booking, changing or cancelling their flights or for flight inquiries.