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Ritnoy C. | Elance
 
176985602337900
Last Sign-in: Jun 13, 2017

Ritnoy C.

Transcriber, Email, Chat, Logo Design, Data Typing
   India
  |   Bangalore, Karnataka
  |  5:43 am Local Time

Verified Freelancer

Ritnoy C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

I have a team of Web developer, Animator, Logo Designer, Customer service chat and call agent, Transcriber and Music composer. We work in team for particular project.

Customer Service - Worked with Tata Croma Retail Pvt Ltd for a year where I had to look after the customer walks in and knowing their interest, closed the sales. It was direct sales on outlet. Then I moved to Chat process for Sears online portal site through 24/7 Customer service Pvt Ltd which is located in Bangalore, India. There my role was to respond to...

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Sep 12, 2015|Transcription|$0|Completed
Jun 22, 2015|Other - Writing Services|$10|Completed
|
5.0
May 18, 2015|Transcription|$0|Completed

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Portfolio

transcribed 22 min video for the client and send it back to him within 7 hours

Skills (8)

Tested
Transcription
My Score
avg
data entry
Elance
My Score
avg
Passed
Microsoft Word
My Score
avg
Passed

Service Description

I am Transcriber, Data Typist, Email Handling, Customer service skills, Microsoft Words. I am musician too. I play in band called " The 3'O Clock "as a Bassist and performed in various pub across the Bangalore, India.

Moving towards my professional career, I first joined Tata Croma which is an Electronic Mega Store outlet across the india and I was appointed as Customer Service Representative in one of the Bangalore's branch. My role was there to convert the walk-in customer into sales by understanding their requirement and budget wise propose them 2 - 3 relevant item and offer the deal. It was more into direct sales. I resigned from that company as the there was no growth. But I learnt a lot about customer's satisfaction by understanding their terms and how to pitch for sales. This helped me in prior to the next job.
Then I moved to BPO sector where I was appointed as a Interactive Social Media Advisor where I had to handle the customer related to post order enquiry. It was chat process for Sears.com which is located in across the USA.
My previous experience and the from the training provided after joining this company helped me to stand here as Best Performer consecutively for 3 months. I had to handle the customer's query regarding the order they made in sears and it was very difficult job to do because you cannot put your emotion in chat, and even cannot express yourself fully. Here, you should know to use proper words at...

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Employment

24/7 Customer Service pvt ltd
Interactive Social Media Advisor
2013 - 2014
I moved to Chat process for Sears online portal site through 24/7 Customer service Pvt Ltd which is located in Bangalore, India. There my role was to respond to customer's chat related to post...
Tata Croma
Customer service representative, Direct Sales
2011 - 2012
I worked with Tata Croma Retail Pvt Ltd for a year where I had to look after the customer walks in and knowing their interest, closed the sales. It was direct sales on outlet.
Focus MT Pvt Ltd
Transcriber
2010 - 2011
I worked as a transcriber where I had to transcribe the audio file into text file and send to our client Nuance pvt ltd. The process was for US client. I worked in this for 9 months.

Education

Miles Bronson Residential School
Foundation degree
-
H.B. Vidyapith
High School degree
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Transcription
Data Typing
Data Entry
Logo designer
Musician.
My Snapshot
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  • 12 months
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Identity
Username
riccki02
Type
Individual
Member Since
May 2015
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Ritnoy C. | Elance

Ritnoy C.