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Jose Enrico Guilatco | Elance
 
176985602337900
Last Sign-in: Jun 7, 2015

Jose Enrico Guilatco

Customer Service, Tech Support and Telesales
   Philippines
  |   Makati City, Metro Manila
  |  3:53 pm Local Time

Overview

Minimum Hourly Rate $4

I have been working in the contact center industry of more than a decade. My experience from a Technical Support Representative, Customer Service Representative, Sales Representative, Quality Assurance, Order Verification, Continuous Improvement Specialist, Team Leader and as an Operations Manager has given me a lot of knowledge in the BPO Industry. I am still learning and willing to gain more skills and experience.

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Portfolio

Responsible for managing both inbound and outbound calls, organized employee schedules...

Skills (7)

Tested
Technical Support
Customer Service
Telemarketing
Email Handling
E-mail marketing
Chat Support
BPO Call Center

Employment

Chronic Unlocks
Email Support
2015 - Present
Answering common issues and questions from users, following instructions in regards to daily reports on certain requests so that managers can tend to them if they are beyond basic / common questions.
VirtuaConnect
Managing Partner
2013 - Present
• Responsible for the overall output of the virtual call center and its inbound and outbound campaigns. • Implemented the overall strategy for the campaigns and the virtual call center’s...
www.buytaxplus.com (Odesk)
Telesales Representative
2014 - 2014
Calls out to potential clients from sales lead list to attain customers to purchase TaxPlus software to use in their business to transmit federal and state tax returns through E-Filing.
Aptito Inc.
Site Manager
2013 - 2014
• Managed a small technical support operation for Customer Service, Sales and Technical Support. • Responsible for the overall output of the technical support and sales departments. •...
Magellan E-Support Services
Technical Team Leader
2012 - 2013
• Responsible for the overall output of 7 campaigns (T-Mobile Outbound Sales, Skymesh (AU) Tech Support, TBS Customer Service, Blue Ant Wireless Devices Technical Support, Aptito POS...
Simple Solutions Contact Center
Operations Manager
2011 - 2012
• Responsible for the overall output of the call center and its inbound and outbound campaigns. • Implemented the overall strategy for the campaigns and the call center’s long term...
Transcom Worldwide Philippines Inc.
Continuous Improvement Specialist
2010 - 2011
• Assessed the effectiveness of the business function for Manila, Bacolod and Iloilo sites. • Offered recommendations for improvement in accordance with a well-defined body of knowledge....
Transcom Worldwide Philippines Inc.
Qwest Quality Assurance Specialist
2008 - 2010
• Monitored recordings of the interaction between consultant and customers to ensure quality assurance standards. • Sent daily reports to the clients via email. • Entered the daily reports...
National Pen Philippines LLC
Order Verification Specialist
2006 - 2008
• Verified information given on the order is correct by calling the location/s where the records are kept by utilizing all available search data base programs. • Entered the order in the...
PNI-KMPG Incorporated
Quality Control Specialist/ Assistant Team Leader
2005 - 2006
• Monitored interaction between staff and callers to ensure quality assurance standards. • Encoded accurate evaluations in a shared database for reporting and level analysis. • Verified...
Ambergris Solutions Incorporated (Telus)
MCI Team Captain Intern
2004 - 2005
• Tackled call escalations and floor support. • Administered coaching and mandatory training & mentoring. • Motivated CSRs to achieve personal goals and to consistently meet expected...
Ambergris Solutions Incorporated (Telus)
MCI Customer Interactive Associate
2004 - 2004
• Responded to billing and technical and inquiries from MCI customers. • Responded to connectivity support from MCI subscribers.
Ambergris Solutions Incorporated (Telus)
Dell Spare Parts Sales Representative
2003 - 2004
• Responded to incoming sales and technical and inquiries from Dell customers. • Responded to technical inquiries, from Dell Computer customers, problem diagnosis and escalation issues...
Etelecare International Incorporated
Dell Technical Support Representative
2003 - 2003
• Responded to technical inquiries, from Dell Computer customers, problem diagnosis and escalation issues for resolution. • Consulted customers on installation and implementation issues,...
George Garrett Guilford and Associates
Data Encoder/System Administrator
2001 - 2002
• Administered changes in basic data bank retrieval procedures as needed in the executive search process. • Accelerated the inputting of old and updated resumes into the company’s...

Education

Asia Pacific College
Bachelor's, Information Management
2001 - 2003
University of the East
Bachelor's, Fine Arts - Advertising
1994 - 1999
University of the Philippines
Other, Fine Arts - Painting/Sketching
1994 - 1995
La Salle Greenhills
High School
1990 - 1994
La Salle Greenhills
Grade School
1983 - 1990
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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richielopezg
Type
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Member Since
October 2014
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Jose Enrico Guilatco | Elance

Jose Enrico Guilatco