I am experienced in resident services coordination, office administration, social media management, event planning, catering arrangements, marketing, and training of new associates. In this capacity, I have consistently met and exceeded all professional and personal goals, and I have received numerous recommendations and positive feedback.
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My sales, training, and customer service background has provided me with the excellent people and communication skills needed to succeed in any sales, administrative or customer service position. I am...
Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Control/Focus, Event Planning
Operating Systems: Microsoft Windows 7, 8, 8.1 and Mac OS X.
Software: Microsoft Office Suite (Microsoft Word, Excel, Microsoft Outlook, Microsoft Power Point), Quick Books, Microsoft Project, MICROS, Aloha, Open Table, Positouch, Microsoft Access, Book4Time, Yardi, Building Link.
Certifications: Fair Housing Certification, Workplace Safety Certification, Fire Safety Certification, Ergonomics Certification
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The Bozzuto Management Company
Executive Concierge (Resident Services), Trainer
2013 - 2015
• Delivery of Superior Customer Service by acknowledging residents by name, and greeting perspective residents, residents, vendors and guests.
• Providing recommendations to residents and resolve...