Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Rick Jordan Santiago | Elance
 
176985602337900
Last Sign-in: May 5, 2015

Rick Jordan Santiago

Experienced CSR/TSR & Virtual Assistant
   Philippines
  |   Alitagtag, Batangas
  |  6:29 pm Local Time

Verified Freelancer

Rick Jordan Santiago's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I have more than 6 years of work experience eventhough I have only completed my degree in Computer Science last month. I have more than 3 years of experience in the BPO sector designated as Customer Service Representative and Technical Support Specialist for both UK and US clients. My most recent employment was with a real estate business in Littleton, Colorado, U.S.A, as a Help Desk Support/ Administrative Assistant. It was through MyOutdesk, that I got the employment and it was a home-based job. I can confidently say that I have the...

Read More »

Portfolio

I have recorded my voice and mentioned my skills, experiences, and things that I know...
There are 3 csv files I combined into one workbook. I sorted and removed unneeded rows...
I moved the records from the other excel file in my portfolio, I used concatenation to...

Skills (10)

Tested
Active Listening
Administrative Support
Appointment Setting
Article Submission
BPO Call Center
BPO IT services
Call Center Skills
Chat Support
Comptuer Maintenance
Computer Repair

Service Description

I'm an experienced Customer Service Representative, Technical Support Specialist and Virtual Assistant of both UK and US clients and customers. My deep understanding and passion for customer satisfaction is incomparable which makes me a great asset to any company.

Read More »

Employment

Maggie Ma Group - Keller Williams
Help Desk Support
2014 - 2015
Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts. File management All...
Convergys
CSR/TSR
2011 - 2012
Handled billing issues for UK mobile phone customers Explained bills in details to customers Handled technical issues as well Troubleshoot defective mobiles phones over the phone Perform...
Splash
Sales Associate
2010 - 2010
Do Day Begin procedures, prepare the LAN Pos (cash counter) every start of the shift Make sure that garments/ items are displayed according to retail standards Assist customers in choosing...
TeleTech
TSR
2008 - 2010
Received awards of excellence as top associate Take outbound and inbound calls Provide technical assistance to customers owning a Hewlett Packard desktop Handle and resolve software and...
Alitagtag College, Inc.
College Instructor
2006 - 2008
Handle computer subjects (software, programming, computer system) Prepare syllabus for every course once in a semester

Education

Alitagtag College, Inc.
Bachelor of Science in Computer Science
2012 - 2015
Alitagtag College, Inc.
Computer Systems Design and Programming
2004 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Customer Satisfaction
Customer Support
Technical Support
Virtual Assistant
Administrative Assistant
Communication Skills
Real Estate
Call Center
Data Entry
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
ricksantiago13
Type
Individual
Member Since
April 2015
Elance URL
Verifications
0
Rick Jordan Santiago | Elance

Rick Jordan Santiago