CCNA Certified with 3 years of experience in Providing Technical assistance for Clients Overseas via IP Phones. Main duties include answering customer enquiries, resolving their problems such as configuring computers and smartphones for network compatibilities and setting up their Home devices, L2 escalations, Floor support, Database management, XML programming.
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Good understanding of All kinds of IP routing protocol.
Good knowledge of TCP/IP, ATM, Frame-Relay, MPLS, Cisco Routers and Multiplexers, Remote Access
VLANS/Switches set up
Working knowledge of major networking components & hardware components.
Ability to explain technical issues clearly to non technical colleagues.
Thorough understanding of computer and networking concepts.
Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
Ability to work well in a team environment.
Willing to work in non-office hour and provide 7x24 on-call standby support
AREAS OF EXPERTISE
Windows OS / MAC iOS
Diagnosing hardware & software faults
Troubleshooting PC, Network and Server related problems
Manage Clients IT Infrastructures
Provide Recommendations for Upgrades and Improvements
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TeleTech Philippines BPO
Technical Support Representative
2009 - 2013
Setting up all kinds of computers MAC and Windows
Managing Computer Security System
Network Configuration for Remote locations
Connect Smart Phones and...