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Rick Juab | Elance
 
176985602337900
Last Sign-in: Mar 13, 2013

Rick Juab

Network Engineer and CCNA Certified
   Singapore
  |   Woodlands Ave 3 #11-53, None

Overview

Minimum Hourly Rate $13

CCNA Certified with 3 years of experience in Providing Technical assistance for Clients Overseas via IP Phones. Main duties include answering customer enquiries, resolving their problems such as configuring computers and smartphones for network compatibilities and setting up their Home devices, L2 escalations, Floor support, Database management, XML programming.

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Skills (10)

Tested
Network Administration
Windows 7 Administration
TCP/IP
Cisco Brand Identity
Cisco
Technical Support
WAN and LAN configuration
Cable Wirings
CCNA Certified
Wireless Access Points Configuration

Service Description

TECHNICAL SKILLS
• Good understanding of All kinds of IP routing protocol.
• Good knowledge of TCP/IP, ATM, Frame-Relay, MPLS, Cisco Routers and Multiplexers, Remote Access
• IPV6 concepts
• WAN/LAN Configuration
• VLANS/Switches set up
• Working knowledge of major networking components & hardware components.
• Ability to explain technical issues clearly to non technical colleagues.
• Thorough understanding of computer and networking concepts.
• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
• Ability to work well in a team environment.
• Willing to work in non-office hour and provide 7x24 on-call standby support


AREAS OF EXPERTISE

• Desktop Support
• Windows OS / MAC iOS
• Diagnosing hardware & software faults
• Cisco Router
• Cisco Switch
• Troubleshooting PC, Network and Server related problems
• Manage Client’s IT Infrastructures
• Provide Recommendations for Upgrades and Improvements


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Employment

TeleTech Philippines – BPO
Technical Support Representative
2009 - 2013
Experiences: • Setting up all kinds of computers MAC and Windows • Managing Computer Security System • Network Security • Network Configuration for Remote locations • Connect Smart Phones and...

Education

Technological University of the Philippines
Bachelor in Technology Computer Engineering
2007 - 2013

Keywords

Network Engineer
Technician
Help Desk
IT support
CCNA Certified
WAN and LAN Configurations
My Snapshot
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
ricksjuab
Type
Individual
Member Since
March 2013
Elance URL
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Rick Juab | Elance

Rick Juab