“We appreciate your feedback but this is a complete shocker, irrespective of so many change requests coming up during and in mid of the project and changing the overall architecture of the project right from starting to end of the project, we supported the Agile development and ensured to deliver the desired results.
If one would have looked at the complexity involved and the rate of changes and all of a sudden quick turn around which was expected, one could have easily understood how complicated this overall work was to manage, but being a process oriented company, we were able to manage it. For sure, if it was a non-process driven organization, this project was going to be a failure.
Still, the customer has the complain, not sure why but may be because, we either refused to do free work or did not accept the change request without additional cost.
As far as designing is concerned, the whole design is provided by us, except, the minor changes made by client on his own request. And when the demand is of Pixel Perfect design, the feedback and debugging is obvious.
If there was problem with us then why did client started this project and completed three phases with us. Started this project with a small value and ended at more than 3 times of original value of the project, still client opted to get the work done with us, while he had the opportunity to move the project to a different vendor at very start itself. But client was knowing that we were doing good job at quite low cost.
Anyway, we wish all the best and I am sure you'll understand the value and the effort which we have give to your project once you'll take services from other vendors. Thanks for your business!”
Freelancer Feedback Comments for Client:
“Good client, prompt payment. The only problem is that he is not aware of the development processes and project execution stages, hence, it will be difficult at times to explain the things, but otherwise, a nice person to work with and helpful. Happy to have you as our client.”