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Rizalyn Dela Cruz | Elance
 
176985602337900
Last Sign-in: Apr 2, 2015

Rizalyn Dela Cruz

Don't wish for it, work for it.
   Philippines
  |   Bulacan, Central Luzon

Overview

Minimum Hourly Rate $7

My core competency focus on customer service skills that I have developed in the last 9 years working in the BPO and KPO industry. My objective is to provide high-quality and dependable service as per client's needs.

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Skills (10)

Tested

Employment

Automatic Data Processing
Senior Analyst
2014 - 2015
• Manages and organizes a large volume of employee inquiries received through the telephone and inbox. • Ensures that all requests requiring follow-through meet the Service Level of Agreement •...
Startek Philippines
Resolution Specialist
2010 - 2014
• Troubleshoot with customer and solve mobile problems • Resolves customer requests , questions, complaints Provides information about new or additional services that fits the customer's needs •...
Sykes Asia
Technical Support Professional
2009 - 2010
• Troubleshoot with customer and solve mobile problems • Resolves customer requests , questions, complaints Provides information about new or additional services that fits the customer's needs •...
Teletech
Global Quality Assurance - Specialist
2005 - 2009
• Determine whether the CMC agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation • Report contact handling performance and...
Prudential Life Plans
Tele Sales Officer
2004 - 2005
• Functions as Outbound Sales Telemarketer that particularly invites potential clients • Performs responsible duties to service customers’ requests and inquiries pertaining to their policy payment...

Education

Polytechnic University of the Philippines
B.S Entrepreneurial Management
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Rizza_DelaCruz
Type
Individual
Member Since
February 2015
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Rizalyn Dela Cruz | Elance

Rizalyn Dela Cruz