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Rita R. | Elance
Last Sign-in: Jun 21, 2016

Rita R.

A loyal, flexible team player & a fast learner
  |   Bacolod City, Negros Occidental
  |  1:04 am Local Time

Verified Freelancer

Rita R.'s identity has been verified.  Learn More


Minimum Hourly Rate $4

I got the experience, the positive aptitude for strategic thought and planning, and acquired the ability to adapt quickly to new ideas and situations. My loyalty, flexibility, hard-driving individuality who reacts to change, a self-starter and a fast learner with a strong urgency to respond positively to challenges and pressures.

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Aug 29, 2015|Customer Service|Private|Completed
Aug 19, 2015|Other - Administrative Support|Private|Working
Aug 14, 2015|Other - Administrative Support|Private|Working
Aug 6, 2015|Virtual Assistant|Private|Completed

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PRS = I am taking calls from customers who had issues with their appliances; assisting...
Taking calls of the customers and troubleshoot their internet connection.
Assisting clients who is in the real estate industry. Editing their websites;
Cold Calling business to business
Troubleshooting customer's issue on their computer specifically in their anti virus...
I created the script for their call center processes.
Certified Instructor for agents who are aspiring to work in a call center office.
Conducts training and information dissemination; creates feasibility studies on various...
I was handling administrative tasks, doing Excel reports, presentations and analysis of...

Skills (4)

Call Center Skills Test
My Score
Customer Service Test
My Score
Telephone Etiquette Certification
My Score
English Spelling Test (U.S. Version)
My Score

Service Description

Great in rendering quality customer service, technical support service.

Experienced in Virtual Assistance, Email handling and management, Appointment Setting, Internet Research and Marketing, Cold Calling,

Reliable Team leader or Project Manager and Business Development Manager

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Blue Exigo
Administration Manager
2014 - Present
I monitor the statistics and performance of the call volume and quality of work of the agents. Prepare reports and presentations, recruit new people and schedule meetings.
Eddie's Lechon
2003 - Present
It is a family business that we sell roasted pigs, calves,lambs and goats and deliver to the customer's location. I was trained to different market strategies and sales techniques as well as on how...
Excel Employment Canada
HR/Recruitment Manager
2015 - 2015
Globusnow Inc
Executive Assistant/Administration Manager
2013 - 2014
I recruit, make graphical daily reports, schedule meetings, contact clients and prospects, conduct training, facilitate an event, monitor and review the statistic performance of the agents, analyze...
The National Council of Entrepreneurial Tech Trans
Virtual Assistant
2013 - 2014
I am part of the team who conducts paid webinars to those who registered in the different courses. I facilitate the presentations of the speakers and the whole webinar. I coordinate with the...
Mt. Hebron College
Trainer -Finishing Course for Call Center Agents
2011 - 2014
I conduct training for aspiring call center agents who wish to wok in the Business Processing Outsource Industry. I teach them technical aspects, customer service skills and English communication...
DMT Advertising
Recruitment Manager
2013 - 2013
Vision English School
English Tutor
2013 - 2013
I teach Koreans, Chinese, Arabs and other nationalities in speaking the English language.
Languages Pro
Appointment Setter
2013 - 2013
Agent Image
Web Design Associate
2012 - 2012
I edit or design website for clients who are in the Real Estate industry. Our way of communication is through email or phone.
Star of Asia
Trainer - Finishing Course for Call Center Agents
2012 - 2012
I conduct training for aspiring call center agents who wish to wok in the Business Processing Outsource Industry. I teach them technical aspects, customer service skills and English communication...
I Love Philippines English Academy
English Tutor
2011 - 2011
I was conducting a one on one English tutorials to Koreans. I was trained to teach them to speak and understand the English language.
Focus Direct
Virtual Assistant, Online Marketer, CSR
2011 - 2011
I was taking inbound calls for an account named Cyber Defender. I was trained to assist and resolve the customer's concern by doing a remote access to their system and escalate to tier2.
Transcom (NuCom)
Customer Service Representative
2009 - 2010
I was taking inbound calls for SEARS Products and Services. I was trained to do basic troubleshooting for major appliances and schedule /dispatch a technician to the customer's location when needed.
Technical Support Agent
2007 - 2009
I was taking inbound calls for an account named Accenture (AT&T). I assist and troubleshoot the customer's internet/DSL connection. I was trained on how to render quality customer service and do...
Philippine National Red Cross
Volunteer/Youth President/Trainer/Facilitator
1993 - 2004
I was a volunteer member, officer and trainer of the organization. I facilitated and conduct training to the youth groups in the Visayas Island and in the National level. I conduct Basic...


Technical Education & Skills Development Authority
Certified Instructor
2010 - 2013
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


Flexible and with a Sense of Humor.
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Per Client
Member Since
July 2011
Elance URL
Rita R. | Elance

Rita R.