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Reginaldo Mascarinas | Elance
 
176985602337900
Last Sign-in: Jun 18, 2015

Reginaldo Mascarinas

IT Helpdesk and Technical Support Specialist
   Philippines
  |   Muntinlupa City, Muntinlupa

Overview

Minimum Hourly Rate $7

I'm honored to share my 12 years of experience in the Customer Service / Technical Support Industry. I am a Certified Customer Services Specialist, Well trained with advanced and effective customer handling. The last post I held was with Dell Incorporated from 2003 to 2015 (January) wherein I took the role of Customer Service Manager. I handled a team of 20 reps who are primarily tasked to provide phone support including over the phone diagnosis and PC troubleshooting. I have undergone rigid tech skills training as well as advanced customer...

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Portfolio

Skills (10)

Tested
Customer Service
My Score
avg
Passed
Customer Service (Call center env.)
My Score
avg
Passed

Service Description

I am ready to be a part of your customer service / tech support team. I am also equipped with skills, qualifications and experience in managing your customer service / tech support team. Worked with DELL Incorporated from 2003 to 2015 as a Tech Support Manager for their Small and Medium business group and Large Corporate accounts department.

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Employment

Convergys Philippines (Dell Incorporated OSP)
: Tech Support Manager/Team Lead
2008 - 2015
Provide day-to-day supervision and management of directly assigned team of tech support professionals including 1 on 1 coaching sessions and team meetings. Ensure that tech support...
eTelecare Global Solutions/Stream Global Services
Technical Support Representative1-5
2003 - 2008
Provide phone support for customers in handling hardware/software PC troubleshooting Provide phone support for customers in handling Operating System failure, internet connectivity issues and...
i.Com Internet and Computer Services (formerly sys
Store Manager/ Cash and Finance Officer
2000 - 2001
In Charge outlet Supplies Management Overall properties and facilities manager

Education

Philippine Normal University
Bachelor in Elementary Education
1998 - 2002
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Tech Support
Helpdesk
customer service
email support
chat support
inbound
virtual assistant
VA
admin assistant
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  • 12 months
  • Lifetime
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Identity
Username
rmascarinas50
Type
Individual
Member Since
March 2015
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0
Reginaldo Mascarinas | Elance

Reginaldo Mascarinas