Quality-focused IT professional with A+, Cisco, and Microsoft certifications plus experience as a Level 1-2 Desktop Support Technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; with the ability to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical...
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\Get your issue fixed the FIRST time.
Upgrade XP to Windows 7 or 8
Re-installation of Windows 7 or 8
Windows 8 to Windows 7 Downgrades
Blue Screen and Black Error Screen Fixes
Data Recovery (Get your Data Recovered from external hard drives, flash drives, etc.)
Desktop or Laptop OVERHEATING fix
Spyware/Ad-ware, etc Removal
Mac Repair (water damage repairs not available)
Our technical services include:
Virus & Spyware Removal
PC optimization for better and faster performance
Operating system issues
Software & Driver Updates on your PC
Resolving system start up issues
Blue screen of death
Application proper functioning
Printer Set Up
Wireless Router & Networking
Adding new peripherals like Printer, Ipod, digital camera, scanners etc. And
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Helpdesk Support Analyst
2013 - 2013
Tracked and de-escalated technology and both computer and telephone equipment systems
Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms...
NYC Department of Homeless Services
IT Help Desk Analyst
2012 - 2012
Implementation, support and inventory control of applications performance
Develops and implements the most efficient and cost-effective solutions to terminal issues
Provided computer help desk...
Resorts World Casino
AV Tech. Communications Operator
2011 - 2012
Provided technical support for audio visual systems.
Assisted in scheduling and coordinating requests for equipment and services.
Provided technical support for meetings, conferences, classes and...
Marketing Thru Graphics
2008 - 2009
Handled branded computers like Apple, Hp, Compaq, Dell and Acer
Repaired and maintenance of printers, monitors, scanners and hardware
Assembled computers, installed, configured, and...