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Robelyn A. | Elance
 
176985602337900
Last Sign-in: Jan 15, 2016

Robelyn A.

Quality Assured Virtual Assistant
   Philippines
  |   Tagum City, Davao del Norte

Verified Freelancer

Robelyn A.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I am a person with a day to day background in the business process outsourcing industry for the past 3 years of my life. My expertise comes in with quality as I was working before as a Quality Assurance Analyst. More profoundly, I have a lot of background as well as a Call Center Agent or a Customer Sales Representative for voice and non-voice campaigns. I know I still have a lot to learn and I'm open to learning for my own growth and development in this field

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Feb 12, 2015|Report Writing|$9|Completed
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5.0
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3.6

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Portfolio

This is a 2 mins recording of how I speak English and how fluent I am.

Skills (10)

Tested
Calc
Spreadsheet
Draw
verbal and written English
provides excellent customer service relations
timeliness
accurate and work efficient
keen to details
can work with minimal supervision
independent and open to ideas

Service Description

• monitoring and evaluation of the quality of outbound telephone calls
• documentation of quality issues and performance measures for management review
• provide information to assist in the feedback and formal education process of agents
• prepare a variety of status reports, including activity, closing and adherence to goals

• present and sell campaign offerings through telemarketing
• identify sales prospects and contact these and other accounts as assigned
• establish and maintain current client and potential clients

• present and sell campaign offerings through chat support system
• identify sales prospects and contact these and other accounts as assigned
• establish client and potential client business relationship

• follows safety guidelines at all times
• learns clinical terminologies and procedures
• assist students and clinical instructors during return demonstrations
• assist and accommodate authorities and visitors for accreditation
• checks standard laboratory supplies inventory to assure adequate inventory levels and either places supply orders or notifies supervisors when instruments were damaged, lost, or needed to be replaced

• Manage and take full responsibility of AlMaCen and support its purpose.
• Supervise and oversee AlMaCen’s cleanliness, lawn maintenance, and area beautification.
• Act as property custodian of all equipments that includes inventory and keeping.
• Follow-up rental payments of stalls and the arboretum.
• Assist in showroom...

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Employment

XI Back Office Ltd. Uk
Geospatial and Location Intelligence Researcher
2011 - 2012
Contacting relevant correspondents to attend events for useful conferences in a specific area through email marketing. Attends to clients' inquiries and concerns through email.
Global Connect E-solutions. Inc
Quality Assurance Analyst
2010 - 2011
• monitoring and evaluation of the quality of outbound telephone calls • documentation of quality issues and performance measures for management review • provide information to assist in the...
Network Bridging Services Inc
Customer Sales Representative
2008 - 2009
• present and sell campaign offerings through telemarketing • identify sales prospects and contact these and other accounts as assigned • establish and maintain current client and potential...
Forest Green Call Center
Chat Support Sales Agent
2007 - 2008
• present and sell campaign offerings through chat support system • identify sales prospects and contact these and other accounts as assigned • establish client and potential client business...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
Robganzon
Type
Individual
Member Since
May 2012
Elance URL
Verifications
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Robelyn A. | Elance

Robelyn A.