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Robert R. | Elance
 
176985602337900
Last Sign-in: Apr 29, 2015

Robert R.

Skills galore and so much more!
   United States
  |   Mesa, AZ
  |  8:12 pm Local Time

Overview

I have over 25 YEARS experience in customer service and solving problems, primarily in the medical field. I have therapeutic listening skills that show the customer value and allows for development of a quick rapport that fosters problem solving. I love to interact with others and help people to feel they have been treated fairly which increases the chances that customer will return. I am a great teacher and listener. I have self taught many of my skills and my experience in customer service and writing will be of great benefit to your...

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Mar 17, 2015|Web Content|$20|Completed
|
5.0

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Skills (10)

Tested
English Spelling
My Score
avg
Passed
Telephone Etiquette
My Score
avg
Customer Service (Call center env.)
My Score
avg

Service Description

I am a registered nurse/case manager which keeps my communication and critical thinking skills sharp. Id love to help you! I am skilled at writing, reviewing, creating and, editing. I am fluent in medical terminology, medical procedures, surgical terms, case management and managed care, English vocabulary, grammar, and some coding and billing. Specifically CPT coding. Medical Research as well.

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Employment

Scottsdale Healthcare
RN Case manager
2005 - 2015
RN Case amanger, Utilization review,

Education

Grand Canyon Univ
Masters Leadership (MSL)
- 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

transcription
writing
editing
medical
customer service
data entry
reviewing
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
robrand1823
Type
Individual
Member Since
March 2015
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0
Robert R. | Elance

Robert R.