Over 20 years of experience in technical writing and ESL teaching.
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Email Writing Workshop lesson page
Establislhed document architecture then researched, wrote, and illustrated user...
Customized ESL lessons to improve oral communication skills of adults. Developed and...
Designed and wrote this data sheet which prompted increased sales of the product after...
Described installation and use of a first-generation Ethernet bridge; created color...
Wrote theory and operation of a network management switch; this user guide was a...
Wrote a user manual for EPRI's contract management system; did screen grabs and user...
Documented this API for HTTP Adapter Servlet software; described the first complete set...
This excerpt is from an overview manual I wrote that Marketing used successfully to...
A typical sample of how I give a user essential information about the product and...
Designed and wrote these hard-to-ignore Release Notes. This was designed to be the...
My syllabus for a technical writing course I taught to adult non-native English...
I wrote this article that was published in the TESOL Journal. It discusses the...
I wrote this review of an important magazine article about cross-cultural time theories...
An example of my situational english language training for adult non-native speakers of...
Developed and taught this classroom technical writing course at UCSC Extension for...
Designed and delivered this 7-lesson intensive workshop to business and technical...
Researched and wrote this self-directed tutorial course for the workplace; coordinated...
Researched, wrote, and formatted this capabilities brochure; described a complex...
Designed format for all EPRI operating procedures; collected information and wrote this...
Designed the document format to comply with industry standards; researched and wrote...
I designed and taught this class to adult non-native speakers; helped them communicate...
Congratulations from the University of California Santa Cruz on my Writing for...
A recommendation letter from a very satisfied client.
I add value to your product or service, whether technical manuals, online help, engineering procedures, ESL courses, or magazine articles.
As an experienced contractor I can "hit the ground running," and work effectively either on a team or independently.
See "My Resume" in my Portfolio.
Headquartered in Silicon Valley, I can work onsite or remotely, and can travel or relocate short-term to meet my clients' needs most effectively.
My professional experience includes:
* User manuals and programmer reference manuals.
* API documentation.
* Functional and design specifications for microchips.
* Product brochures and data sheets.
* Project editing, developmental editing, and copy editing.
* ESL teaching and ESL course development.
* Computer programming course development.
* Article writing on academic subjects.
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ENGLISH COMMUNICATION SERVICES SILICON VALLEY
2006 - Present
SILICON VALLEY ENGLISH COMMUNICATION SERVICES, Teach performance-based speaking, accent improvement, comprehension, and writing to foreign-born business professionals and other adults in...
Silicon Valley ECS (English Communication Service)
2006 - Present
Develop and teach performance-based English conversation, accent improvement, and business skills to foreign-born professionals and other adults in one-to-one and group settings.
2001 - 2004
Wrote installation guides, configuration guides, and administration guides for software adapters in TIBCO's ActiveEnterprise integration software suite. Described command line interfaces and GUIs...
International Computer Systems Management Riyadh
1999 - 2000
Revised database specifications for system migrating from IBM database to Oracle 8 database. Established style templates for printed documents. Streamlined document life cycle. Developed training...
1998 - 1999
Wrote operating procedures for installing and configuring an IP-based bandwidth management system. Drew concept and cabling diagrams that showed how this client-server system fits into Windows and...
UNIVERSITY OF CALIFORNIA SANTA CRUZ
1994 - 1999
Developed and taught 30-hour ESL technical writing course for foreign-born engineers in Silicon Valley. Introduced methods of writing technical English. Required students to write workplace...
Conduct Software Technologies
1998 - 1998
Interviewed multinational development team in start-up company to describe new bandwidth usage analysis techniques; wrote functional specification for company's engineers; designed document sets...
NPI (Network Peripherals, Inc.)
1996 - 1998
Wrote installation guides for administrators of SNMP, TCP/IP, Ethernet, Fast Ethernet, and FDDI networks. Worked with QA and Marketing to resolve document distribution issues. Used Word, Acrobat,...
1996 - 1997
Revised PERL, CGI, and UNIX programmer reference manuals; designed style templates for printed user guides. Wrote help text for computer user interfaces on Windows NT, VAX, and UNIX platforms.
1994 - 1996
Wrote network administrator’s manuals for LAN and ATM switches. Wrote specifications for ASICs and multi-port Ethernet controllers. Updated PowerPoint presentations to reflect new Ethernet...
1990 - 1994
Wrote customer procedures for installing, configuring, and maintaining voice message processing system. Created document architecture for ISO-certified procedures.
CALIFORNIA LITERACY CAMPAIGN
1991 - 1993
In weekly one-hour sessions, tutored adult non-native English speakers one-to-one in California Literacy Campaign; taught reading, writing, and comprehension for life skills (Milpitas, CA.)
1990 - 1990
Formed rapid-response task force of testers and writers to write configuration instructions for rigid disk drives. Streamlined procedures for collecting information from various departments. Wrote...
OnSite Systems Co.
1990 - 1990
In drug-testing software company, established look-and-feel for marketing publications and user guides. Prepared documentation plans and cost estimates. Wrote database user's manual for medical...
EPRI (Electric Power Research Institute)
1987 - 1989
Wrote network user’s guide for EPRI-Net database that received commendation from subscribers. Wrote MIS procedures for IBM mainframes. Wrote printing specifications and purchase orders. Managed...
TDS Healthcare Systems
1986 - 1987
Wrote two system user's manuals for computerized patient administration. Recruited writers and managed contract publications tasks. Provided editorial guidance to writers. Resolved issues of format...
ARABIAN BECHTEL COMPANY LIMITED
1984 - 1985
Taught on-the-job English improvement course for multinational work force. Mentored government trainees in writing bilingual (Arabic and English) engineering procedures for Saudi Arabian...
DATA PATHING INCORPORATED
1977 - 1979
Developed and taught classroom courses to multinational computer programmers. Courses were student-centered and situational, using case studies and realia. Responsible for course validation,...
University of California Santa Cruz
1995 - 1995
California State University at Los Angeles
BA in English
1959 - 1966