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Rebecca Omwoma | Elance
 
176985602337900
Last Sign-in: Oct 17, 2014

Rebecca Omwoma

Reliable Virtual Assistant
   Kenya
  |   Nairobi, Nairobi

Overview

Minimum Hourly Rate $5

I have over 10 years experience in administrative and support services. My objective is to provide administrative assistance which will allow me to both further utilize my skills, acquire new abilities while meeting the employers objectives.

I have experience in Customer Service Support, virtual assistant, order processing, e-mail marketing, transcription, web Research, Social Networking, and data Entry

I have great Communication Skills, Planning and Organizing skills, Problem Solving skills, Information management skills and I enjoy team...

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Portfolio

Finding contact details of specified persons
Finding vegetarian restaurants in Georgia

Skills (4)

Tested
Email Etiquette Certification
My Score
avg
Passed
Customer Service Test
My Score
avg
Office Skills Test
My Score
avg

Service Description

Customer Service - Duties include supporting customers via live chat and responding to their inquires via e-mail. I maintains solid customer relationships by handling their questions and concerns with speed and professionalism. I also performs data entry and uses software programs. I also research to trouble shoot customer problems. I have excellent communication abilities

Some of the companies I have worked for:-
www.karensbodybeautiful.com
www.missydressy.com
www.vitasouth.com

Transcription - Over four years of experience in financial transcription and general transcription. Experience in Transcription software and transcribing various file formats including videos.

Data Entry - Three years experience in data entry some of the work involved retriving data from websites and pasting them in databases and also Excel sheets, I have knowledge in word processing, spreadsheets and databases.

Some examples of the work I have done include:-

- student details in the Academic Management system.
- Retriving data from Company website from the Investor relations page and pasting the details on an Excel spreadsheet.
- Updating patients medical records. e.t.c
- Searching for data in Google Maps and putting the info in Excel spreadsheets and databases.


Order Processing - Receiving customer orders via live chat, e-mail and entering the information in company website.
Processing the orders including entering the information(Customer details) in UPS, USPS.
Entering tracking...

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Employment

Odesk
Independent Contributor
2009 - Present
I have had several clients with the freelance sites and some of the assignments I have undertaken include. Order Processing - Receiving customer orders via live chat, e-mail and entering the...
Karen's Body Beautiful
Customer Service
2009 - Present
Duties include supporting customers via live chat and responding to their inquires via e-mail.  I maintain solid customer relationships by handling their questions and concerns with speed and...
Misses Dressy
Customer Service Representative
2011 - 2012

Education

Inorero University
Information Technology
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service (Phone support
Live chat support and e-mail response) Order Processing Data Entry Transcription Web Research Social Networking Virtual Assistant
My Snapshot
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Identity
Username
romwoma
Type
Individual
Member Since
September 2006
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Rebecca Omwoma | Elance

Rebecca Omwoma