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Rona Deluz B. | Elance
 
176985602337900
Last Sign-in: Oct 20, 2012

Rona Deluz B.

Skilled Stay-At-Home-Mom
   Philippines
  |   Marilao, Bulacan
  |  2:28 am Local Time

Overview

Minimum Hourly Rate $5

I'm Rona, 30, Political Science under-graduate from the Philippines..

A couple of years back, I had been an Operations Supervisor in a company similar to customer and personnel services. We deal on a man-to-man service and I supervised a number of teams with a total of more than fifty employees. Recently, I've worked as an HR Executive for an international manpower company, and before that, was a QA team member, specifically assigned in email administration. Previously, I was a member care specialist for a website service in the US. I...

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Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Translation English Tagalog
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Passed
Call Center Skills
Computer Skills
Email
General Office Skills
Phone Support
Knowledge of Microsoft Office
English
English Grammar

Employment

Care.com
Member Care Officer (back-office)
2009 - 2011
provides a timely response to email and phone inquiries about billing concerns and services to website members in the US; makes outbound calls to members for services on follow ups and marketing...
Vonage VOIP - US
Customer Care Specialist
2008 - 2009
provides telephone customer service to subscribers in the US and Canada with product and account information such as billing; payments; first level installation and basic troubleshooting
IP Relay - Stellar
Communication Assistant
2007 - 2008
customer service representative; transcribing real-time conversations; assists the speech and hearing impaired in communicating over the phone
RGM Electrical
Operations Supervisor
2004 - 2006
over all in-charge of the operations; customer and client relations; service-contract agreements; payroll, human resources and personnel, billing / AR / AP, general admin and data control

Education

St. Paul College
Secondary and Primary Education
-
AMA Computer University
BS Political Science
1998 - Present
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
ronadeluz
Type
Individual
Member Since
October 2012
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Rona Deluz B. | Elance

Rona Deluz B.