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Rose Bennett | Elance
 
176985602337900
Last Sign-in: Dec 4, 2015

Rose Bennett

Customer Service, Order Management, and More!
   United States
  |   Newton, NJ
  |  3:51 am Local Time

Overview

Skilled and experienced Customer Service Representative with over 15 years experience. Highly skilled as an Online Retail Customer Service Representative. Computer capable, with a knowledge of MS Office and QuickBooks. Experienced with UPS and FedEx tracking, claims and disputes.



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Jun 1, 2015|Virtual Assistant|$115|Completed
|
5.0
Aug 26, 2005|Customer Service|$0|Completed
Jul 25, 2005|Customer Service|$1,200|Completed
|
5.0
May 7, 2005|Customer Service|$100|Working

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Portfolio

My client and I put together a procedures manual for our order processing program

Skills (8)

Tested
Customer Service Representative
Inbound Phone Work
Outbound Phone Calling

Service Description

Customer Service Representative
On Line Retail Customer Service Representative
Clerical Work
Internet Research
Transcription
Order Entry
Virtual Assistant
Data Entry
Online Chat


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Employment

Independent Contractor
On Line Customer Service Representative
2005 - 2014
Conducted administrative duties that included file creation, credit card transactions and purchasing & collections Made heavy email and phone contact with existing and potential customers including...
Sportcraft, LTD
Assistant Product Manager (Contract Position)
2002 - 2003
Database maintenance of relevant information pertaining to product specifications and costing, updated web site with new products and specifications, assisted in the designing of new products,...
M&M, Mars, Inc.
Customer Service/Help Desk Support (Contract Position)
1999 - 2001
Answered all incoming phone calls in a help desk environment, prioritized customer needs, entered and dispatched work tickets to appropriate analysts at multiple locations, monitored tickets in...
Independent Enclosures, Inc.
Customer Service/Inside Sales Representative
1997 - 1999
Multifaceted position in a manufacturing/distribution environment; constantly maintained database, provided reports, generated sales leads, followed through on orders to ensure timely delivery,...
Sparta Medical Associates
Medical Assistant
1996 - 1997
Performed clinical duties including charting, physicals, phlebotomy, vitals, EKG's; assisted with minor surgeries. Administrative duties included appointment scheduling, billing, and transcription

Education

Sussex County Community College
QuickBooks (Certificate)
2013 - 2013
C.D.E. Computer Learning Center
Comptia A+ Certified Computer Technician
2001 - 2002
Sussex County Community College
Certified Medical Assistant
1995 - 1996
Sussex County Community College
Accounting/Business Management (College coursework with certificate)
1990 - 1991
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Online Retail
Customer Service
Order Entry
Order Management
Data Entry
Inbound Phone Calls
Outbound Phone Calls
Email
Online Chat
RMA Processing
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
roseb30
Type
Individual
Member Since
October 2004
Elance URL
Verifications
Rose Bennett | Elance

Rose Bennett