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Rodica Lupea | Elance
 
176985602337900
Last Sign-in: Jul 5, 2012

Rodica Lupea

Customer Relations Associate / Technical Writer
   Romania
  |   Brasov, ROMANIA
  |  3:38 am Local Time

Overview

Minimum Hourly Rate $10

My objective is to colaborate with a foreign IT software company as customer service specialist, operations specialist, technical writer, software documentation, computer operator, website pages editor, or as a software tester, working from home.

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Skills (10)

Tested
Microsoft Visual Studio
English
English Grammar
Microsoft Word
Technical Writing
Adobe FrameMaker
Computer Skills
Customer Service
Microsoft Excel
Microsoft Outlook

Service Description

Excellent at troubleshooting and problem solving. Conscientious, innovative and enjoys working in a team environment even under "pressure - cooker" situations.

Worked as a team member and / or independently to produce technical documentation.
Researched, wrote, edited, proofread, and indexed material for publication. Created graphics and images as necessary.
The job emcompassed the following:
• Installed and learnt ApexSQL software product(s).
• Interviewed ApexSQL software developer(s) to gain knowledge of the product(s).
• Documented ApexSQL product(s) using style, format, and structure consistent with ApexSQL product documentation.
• Maintained existing ApexSQL product documentation as instructed by the ApexSQL Documentation Team.
• Delivered all documents to ApexSQL as instructed by the ApexSQL Documentation Team.

Achievements:
- I maintained and updated the help files for the software products developed at ApexSQL;
- I updated and made changes to website pages (www.apexsql.com), on request;
- I tested the ApexSQL applications as needed
- I updated the list of employees as needed and maintained operations documents per request

Responsibilities as Manager Of Customer Service Team:
1) Send out quotes;
2) Fulfill purchase orders (backup);
3) Create and run approved Campaigns;
4) Create and send CDs not ordered through ShareIt;
5) Accounts receivables (receive payments, deposits);
6) Customer service and Salesforce.com system descriptions
7) Salesforce.com admin
8)...

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Employment

ApexSQL LLC
Customer Service Specialist - part-time
2010 - 2011
Responsibilities: - Update/add new products on Share-it, including prices updates; - Processing new resellers; - Maintain a list of applications purchased by ApexSQL; - Update Employee contact list...
ApexSQL LLC
Manager Of Customer Service Team
2009 - 2010
Responsibilities: 1) Send out quotes; 2) Fulfill purchase orders (backup); 3) Create and run approved Campaigns; 4) Create and send CDs not ordered through ShareIt; 5) Accounts receivables (receive...
ApexSQL LLC
Operations Manager / Sr. Technical Writer
2008 - 2009
Responsibilities: - Vacation management; - New employee processing; - Status reports review; - International employee handbook updates; - Recruitment; - Email adresses management; - External...
ApexSQL LLC
Sr. Technical Writer, Analyst, and Operations Team
2008 - 2008
Responsibilities: Same responsibilities as previous job position, plus: - Application testing - Website updates - Updates of employees lists and other operations tasks Achievements: - I maintained...
ApexSQL LLC
Sr. Technical Writer And Analyst
2007 - 2007
Responsibilities: Same responsibilities as they are listed on the previous job position. Achievements: - I maintained and updated the help files for the software products developed at ApexSQL; - I...
ApexSQL LLC
Technical Writer
2006 - 2007
Responsibilities: Worked as a team member and /or independently to produce technical documentation. Researched, wrote, edited, proofread, and indexed material for publication. Created graphics and...
Insight Technology Group (formerly Lund Performanc
Technical Writer, Software Documentation
2001 - 2006
Responsibilities: Worked as a team member and /or independently to produce technical documentation. Researched, wrote, edited, proofread, and indexed material for publication. Created graphics and...
“Grigore C. Moisil” Foundation
Teacher (Assistant) And System Enginner
2000 - 2001
Responsibilities: I taught a course of “Computer Networks” and laboratory classes related to this course. I also taught Databases laboratory classes. Starting with October 2000 I taught laboratory...
“Brukenthal” Highschool
System Enginner
1999 - 2000
Responsibilities: Role and projects in Brief: Maintaining in good condition the two informatic laboratories: a network of 15 computers (running Windows 98) and another one of 12 computers (running...
"Lucian Blaga" University, Faculty of Engineering
International Relation Secretary
1997 - 1999
Role and projects in Brief: The aim of the program was the setting-up of the Applied Informatic College. I edited texts, papers and courses for the College. I also designed a web page for this...

Education

“Lucian Blaga” University of Sibiu
MSc. in Computer Science
1998 - 1999
“Lucian Blaga” University, Faculty of Engineering
Computer Science Engineer diploma
1992 - 1997

Keywords

customer service specialist
technical writer
software documentation
website pages editor
software tester
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Rodica Lupea | Elance

Rodica Lupea