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Rowena Adincula | Elance
 
176985602337900
Last Sign-in: Apr 18, 2015

Rowena Adincula

Expert in handling a team. Manage documentation an
   Philippines
  |   General Mariano Alvarez, Cavite

Overview

Supervised a team with 20-25 agents through behavioral based coaching and regular monitoring of performance for both voice and non-voice agents. Managed documentation and escalation of real time internal and external (IT) issues;coordinated with help desk and IT for resolution and updates.

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Skills (10)

Tested
Excellent communication skill

Employment

Teleperformance
Team Lead
2008 - Present

Education

University of the East
AB Communication Arts and Sciences
-
MicroCadd
Adobe Photoshop
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
Rowena_Advincula
Type
Individual
Member Since
April 2015
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Rowena Adincula | Elance

Rowena Adincula