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Roy Ocampo | Elance
 
176985602337900
Last Sign-in: Sep 25, 2015

Roy Ocampo

Call Quality Specialist
   Philippines
Marikina
  |  8:28 pm Local Time

Overview

Minimum Hourly Rate $5

My 5-year work experience in the Quality team (as a Quality Evaluator and Quality Supervisor) enabled me to find value in the role of the Quality organization in the success of a company.

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Aug 24, 2015|Other - Administrative Support|Private|Completed
|
5.0

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Skills (10)

Tested

Employment

Convergys Philippines, Services
Assoc., Transactional Service Quality / Supervisor
2013 - 2015
• Facilitates internal call monitoring, Client and CSAT calibration sessions • Completes and delivers Attainment, Calibration, and Variance reporting to Operations, Program Management and Training...
Convergys Philippines, Services
Coordinator, Transaction Monitoring
2011 - 2013
• Design, monitor and evaluate adherence to and efficiency of key customer related processes that support ability of account to achieve business results and client satisfaction through transaction...
Convergys Philippines, Services
Quality Evaluator / Coach
2010 - 2011
• Transaction Monitoring of Hew Hire and Continuing agents • Provides feedback and coaching based on the result of transaction monitoring evaluation • Facilitates calibration sessions
Convergys Philippines, Services
CSAT Coach
2009 - 2010
• Provides assistance to Team Leaders in monitoring and coaching agents with focus on the team’s Customer Satisfaction rating and case management
Convergys Philippines, Services
Customer Service Representative
2008 - 2009
(Non-Voice Customer Service for a top US-based automotive company) • White mail Customer Service Representative • Email Customer Service Representative • Survey Customer Service Representative •...
Convergys Philippines, Services
Customer Service Representative
2006 - 2008
(Voice Customer Service for a top US-based automotive company) • Voice Customer Service Representative • Worked as a Team Point of Contact and Subject Matter Expert tasked to worked closely with...
Kostka School of Quezon City
High School Department Faculty Member
2003 - 2006
• High School Department Faculty Member • Economics Teacher, 2004 - 2006 • World History Teacher, 2003 - 2006 • Asian History Teacher, 2003 - 2006 • Club and Home-room/Class Advisor

Education

University of the Philippines
Bachelor of Secondary Education
1998 - 2006
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
RoyOcampo
Type
Individual
Member Since
April 2015
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Roy Ocampo | Elance

Roy Ocampo