DISTANCE PROVIDER OF SOLUTIONS - both USA and International
Elance Clients state in 5 STAR reviews
"Top notch professional administrative service." - Alberta, Canada
"...superb job. Could not have been better." - Houston, TX
"...beyond my expectations for a 110% successful assignment." - Stirling, NJ
A seasoned entrepreneur who envisions and navigates change, understands global perspectives, and motivates teams with a common purpose to create economic and social value. FULL RECOGNITION OF STAKEHOLDER RESPONSIBILITIES.
Offering a career of business experience for global virtual assignments.
o - Unquestioned reliability, integrity and performance. Broad international business experience.
o - Skills gained in financial services, sales, customer service, publishing, hospitality and manufactured goods
o - Complete and fully equipped office. SKYPE and Google Voice
o - Skilled in Microsoft Word - Excel and vendor systems
o - Proven team management
VIRTUAL ASSISTANT SERVICES / SUPPORT
PROJECT and OFFICE ADMINISTRATION
DISTANCE SOLUTIONS PROVIDER
XE- ExpertRating.com - ISO 9001:2008 Company
Certified Professional Virtual Assistant
New York Stock Exchange Inc
Series 41 - Allied Member of the NYSE
1981 - 1986
Chase Manhattan Bank, NA
Credit and Financial Analyst
Bachelor Of Science Business Administration
accepting assignments through ELANCE.COM
Virtual Assistant - Project Specialist
2012 - Present
Achieving, accepting and successfully completing Virtual Assistance engagements throughout the globe. Special recognition from Clients in the United States, Canada and the United Kingdom. Applying skills acquired with on-site experience to tasks managed in distance environments.
Bay Area Surgical Associates - Emergency Trauma
Patient Payment and Collections Representative
2007 - 2012
Created a standardized system for Self Pay patient account balance liquidation.
$1.5 million A/R reduction. Managed over 200 pay plan programs. Exported and monitored all Excel aging reports for review by surgeons and write off analysis.
Prepared all commercial claims appeals at office manager direction.
Assured staff compliance with Fair Debt Collection and HIPPA regulations for account liquidation.
Negotiated all 3rd party arranged settlements including attorneys, estates and co-insurers.
Settled all international claims including Canada, United Kingdom, Mexico, Saudi Arabia, Switzerland.
St Petersburg Times (now Tampa Bay Times)
Customer Service Supervisor Support
2005 - 2011
Call Center environment
Utilized a supra-pricing system to achieve new accounts and retain renewals in subscriber accounts.
Responded to all escalated inbound calls from customers or staff.
Prevented account migration or corporate management action for circulation service issues.
Monitored and reported service trend failures and competition initiatives effecting market share.
Alpha Shirt Company - Broder Brothers
Call Center Representative
2005 - 2006
Handled inbound sales calls for imprintable apparel and accessories to promotional products industry.
Maintained high volume statistics – 15 to 20 full service sales order calls per hour.
Recognized by peers and managers as one of the most expert in product knowledge of over 1200
men’s, women’s and children’s apparel items + hundreds of imprintable promotional items.
Achieved complete familiarity with warehouse operations and shipping procedures.
Assignments Prior to 2005
various to individual employer
1970 - 2005
2004 - Bayfront Medical Center - HUD grant researcher
2003 - Hilton Hotel of St. Petersburg - banquet services provider
2002 - Dalhousie Castle of Edinburgh Scotland - guest services
2001 - Mortgage Investors Corporation - VA refinance underwriter
1998-2001 J.W. Stannard Company - senior sales associate
1986 - 1998 Ashforth Mortgage Company - senior loan officer
1981 - 1986 Norton & Company - member NYSE - compliance officer
1980 - 1981 Irving Trust Company - senior credit officer
1975 - 1980 Chase Manhattan Bank, NA - credit officer
1970 - 1975 National Association of Securities Dealers - training instructor
Contractor is strongly opposed to Work View Tracker with screenshots for hourly assignments:
“A digital footprint is a trail left by interactions in a digital environment...Depending on the amount of information left behind, it may be simple for other parties to gather large amounts of information on that individual using simple search engines" http://www.wikipedia.org/
NO Client has ever questioned or disputed my billing for hourly assignments.
CONSIDERATIONS: when you agree to contract me for a determined number of hours per week, I have to put aside those hours for your work to the exclusion of others thus I expect to be paid for the minimum number of hours agreed by the parties at he outset of an assignment. Thank you.
Strata Oil - Canada, Director
“Top notch professional administrative service.”
RedBlue Aviation, LTD- United Kingdom, Founder and Managing Director
"Randall did a very detailed job from the beginning .... I cannot thank him enough and continue to have him as an advisor on various projects. I highly recommend him for anyone doing any project out there where vast life experience is needed and valued."
Posey Capital Management, Inc.-Houston, Chief Executive
Randall has done an excellent job in every respect. Responsive, with good judgment, and thorough.
Bottom line: a superb job. Could not have been better.