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Ruby Rose Cruz | Elance
 
176985602337900
Last Sign-in: Mar 27, 2015

Ruby Rose Cruz

Email Support, V. A., Data Encoder, Web Researcher
   Philippines
  |   Pateros, Manila

Verified Freelancer

Ruby Rose Cruz's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

Over the past 4 years, I've been working as Virtual Assistant, handling as many tasks as I can. I worked with different kinds of wonderful people over the net and I can say this have been the best decision I've ever made since I left the office based industry. Below are the tasks that I've handled and are still handling:

- Data Entry (Word, Excel, Powerpoint and Ms Access Database)
- Web Research (Google, Bing, Yahoo search engines and company directories)
- Wordpress posting/adding listing
- Email handling/Account handling through WHMCS...

Read More »
Oct 27, 2014|Mailing List Development|Private|Working
Sep 25, 2014|Office Management|Private|Working
Nov 18, 2013|Data Entry|Private|Working
Aug 15, 2012|Other - Administrative Support|Private|Working

View All »

Portfolio

Article Directory
Blog and Article social bookmarking
Website or directory submission
off page submissions FMO
Press Release Directories

Skills (9)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Customer Service
Email
Email Etiquette Certification
My Score
avg
Passed
Email Handling
My Score
avg
Passed
Helpdesk
General Office Skills
Microsoft Excel
Microsoft PowerPoint
U.S. Culture
U.S. Culture and Etiquette Test
My Score
avg
Passed

Service Description

Anything virtual under the sun that my brain can handle, like:

- Data Entry (Word, Excel, Powerpoint and Ms Access Database)
- Web Research (Google, Bing, Yahoo search engines and company directories)
- Wordpress posting/adding listing
- Email handling/Account handling through WHMCS ticket System, Gmail, Bigpond and Webmail.
- Process orders in Shopify,
- Chat Support (Zopim).
- Post on Hootsuite.
- Process Refunds
- Reconcile Paypal Payments in Xero.com (Accounting platform)



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Employment

Paragon International Customer Care
Email Support Agent/Offline Support
2008 - 2009
Efficiently handle customer queries through email response, whether its a general inquiry, Level 1 tech Support query, Billing inquiry, Sales inquiry, Account re-opening or Account closure etc....

Education

Polytechnic University of the Philippines
B.S. Industrial Engineering
2003 - 2009

Keywords

Data entry
web research
email support
virtual assistant
VA
customer service
Admin Assistant
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Private
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Identity
Username
rrbotecruz
Type
Individual
Member Since
December 2011
Elance URL
Verifications
0
Ruby Rose Cruz | Elance

Ruby Rose Cruz