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Romir R. | Elance
 
176985602337900
Last Sign-in: Apr 22, 2014

Romir R.

IT Helpdesk/ Technical Support
   Philippines
  |   Bocaue, Bulacan
  |  4:50 am Local Time

Verified Freelancer

Romir R.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I have been in the call center industry for almost 8 years. I recently worked as an IT Helpdesk Engineer in a call center located in Makati Philippines where we support not only Manila site but also US, Canada and London. We provide first level troubleshooting via phone, email, chat and via remote assistance. I have also been doing technical support and customer service for the entire 8 years of stay in the contact center industry.

Read More »
Mar 1, 2013|Virtual Assistant|Private|Completed
Dec 27, 2012|Other - Administrative Support|Private|Completed
|
5.0

View All »

Portfolio

Rainmaker Asia is an offshore call center in the Philippines. We specialize in...
Lead Generation/Web Research Task
update facebook fan page/business page. hourly posting of ads .

Skills (10)

Tested
Helpdesk
Help Desk Certification
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Passed
Microsoft Outlook
Telephone Handling
Email
Time Management
General Office Skills
Project Management

Service Description

IT Helpdesk Support
Technical Support
Email Support
Chat Support
Phone Support
Data Entry
Web Research
Lead Generation
Virtual Assistance
Social Media Management


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Employment

Rainmaker Asia Inc.
IT Helpdesk Engineer
2011 - 2012
- act as a single point of contact for all IT related issues of the company whether hardware,software,network,telephony,system related issues. - provide first level troubleshooting via...
Sykes Asia Inc.
Technical Support Professional
2006 - 2009
Sitel Philippines Inc.
Customer Service Representative
2005 - 2006

Education

STI College
BS Information Technology
2002 - Present

Keywords

IT Helpdesk
Technical Support
Customer Service
data entry
email support
chat support
active directory
MS Outlook
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
rroxas
Type
Individual
Member Since
October 2012
Elance URL
Verifications
0
Romir R. | Elance

Romir R.