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Ramy S. | Elance
 
176985602337900
Last Sign-in: Aug 9, 2015

Ramy S.

   United States
  |   Fort Lee, NJ

Overview

An effective decision-maker, demonstrating innovation, results-oriented leadership, fiscal accountability, strong customer service orientation and extensive technical experience on a variety of IT /network platforms;

My career path has taken me from apprentice technician to managing global operations.
Managed multiple IT teams.
Developed and implemented a global crisis management process.
Achieved project deliverables, resulting in multi-million dollar contract extensions with multinational customers.
Implemented IT Infrastructure...

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Skills (10)

Tested
IT Service Management
Sla
ITIL
Service Management
Service Delivery
Management
Incident Management
Process Improvement
Software Documentation
Cisco Technologies

Employment

Orange Business Services
Seniro Major Incident & Problem Manager
2013 - Present
Integrated the major incident management process / documentation along with the problem management process / documentation. I perform an annual process improvement to meet the evolving business /...
Orange Business Services
Major Incident Manager
2008 - 2013
Created the major incident management process and documentation. I performed an annual process improvement to meet business / customer requirements. I was also responsible for managing the...
Orange Business Services
Monitoring team manager
2005 - 2008
Managed a team of 14 team members to provide customers efficient monitoring on their equipment. Accomplishments ? Lead and motivated team members to achieve best performance. ? Identified process...

Education

Modern Academy
Bachelor Degree
-
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
rshehata2010
Type
Individual
Member Since
August 2015
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Ramy S. | Elance

Ramy S.