Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Roger A. | Elance
 
176985602337900
Last Sign-in: Aug 6, 2016

Roger A.

Expert Customer Service Executive
   Philippines
  |   Quezon City, Metro Manila
  |  6:41 pm Local Time

Overview

Minimum Hourly Rate $5

I have 7 years of experience in customer service including quality assurance, training, escalations and supervisory duties, and over 1 year of experience in Human Resource management, specialized in Employee Relations and Recruitment. I am currently doing freelance work as an ESL Instructor for Japanese nationals.

I've done projects related to email handling, back office research, call handling including escalations, personnel selection and promotion, and also ESL instruction.

Read More »

Skills (9)

Tested
Translation English Tagalog
Computer Skills
Computer Competency
My Score
avg
Customer Service
Email
Call Center Skills
Customer Service (Call center env.)
My Score
avg
Phone Support
General Office Skills
chat
ESL

Service Description

* Technical and Customer Support: Phone, eMail and Chat
* Admin Support
* Workforce Management
* Operations Team Supervision
* Quality Assurance
* Human Resource Management - Recruitment
* Web Research
* Back Office
* Data Entry
* ESL Instruction.

Read More »

Employment

ServiceSeeking.Com.Au
Business Executive
2012 - 2012
Assisted the company in getting and welcoming potential service users from the Australian and American professional services industry.
JPMorgan Chase Bank - NA
Operations Senior Analyst
2009 - 2011
Reviewed claims and requests for adjustments with Credit Reporting agencies.
APAC Customer Service Inc.
Team Leader (Supervisor)
2005 - 2008
Managed and Supervised a team of Support Representatives for an American Pharmaceutical Company

Education

La Consolacion College - Laguna
AB Psychology
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Team Leader
Customer Service Supervisor
Chat Support
eMail Support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
rtalforte
Type
Individual
Member Since
June 2014
Elance URL
Verifications
0
Roger A. | Elance

Roger A.