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As you can see from my attached CV, I have been successful at VOIP at RingCetnral and Iím now looking to build on these achievements in a different nature of work.
During my career as a SME (Technical Support Tier 2) I have delivered tangible improvements, I provide high value implementation and support to our largest enterprise customers. Self-motivated with the ability to dive right in, be effective and make a difference I have undertaken extra [responsibilities/training] in the form of Plan, design, install, maintain, troubleshoot and...
? Delivering value to customers by helping them get the most out of their RingCentral service.
? Helping them setup and optimize their hosted PBX solution to meet their business needs.
? Troubleshoot their network, router, firewall and ISP connections to optimize their VOIP quality of service.
? Apply expert knowledge of RingCentral services, VOIP technology and networking hardware and software
? Provide premium implementation and technical support to RingCentralís largest customers
? Plan, design, install, maintain, troubleshoot and repair RingCentralís solutions
? Understand network architecture required to support RingCentralís VoIP services
? Recommend network hardware, software and design elements
? Answer difficult technical questions, solve technical problems and suggest appropriate workarounds
? Utilize network performance monitoring tools to isolate and root cause issues
? Provide quick and accurate handling of support interactions Ė phone, chat, screensharing, email.
? Experience with VOIP technology and terminology including SIP, RTP, QoS, COS, CDR.
? 3+ yrs experience in customer focused role - post-sales technical support
? Experience configuring, updating and supporting VOIP solutions in a multi-location environment.
? Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
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